We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content.
We need to parse the posting.
First, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions.
We need to preserve substantive info.
Let's extract content.
Posting starts: "Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to Genesys core account teams and our clients. This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win! At Genesys, we are transforming the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organisations to drive meaningful change. Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture."
That's about the role description.
Then "Key responsibilities include (but not limited to):" list.
List items:
- Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
- Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
- Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
- Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
- Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team
- Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
- Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities
- Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
- Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives
- Ad-hoc duties as required by management
Then "Key Cultural Values (how we do it):" list:
- Embrace Empathy: As a specialist sales team, we are strategic partners to our colleagues (primarily AEs and sales managers) and to Genesys clients. Their goals are our goals, and we connect regularly through authentic conversations.
- Fly in formation: We are team players in everything we do. As specialists, we work with and through our assigned AEs, managers, and other colleagues (e.g., Customer Success and Professional Services) to deliver results. We stay in formation by speaking the language of MEDDPICC, being highly aware of and deeply involved in what’s happening in our assigned territories, and adding value at every turn with our perspective, presence, and work products.
- Go big: We are experts in AI and change agents within Genesys. Where appropriate and with empathy, we challenge colleagues, clients, and ourselves to think and act boldly to deliver greater innovation and outcomes for all parties.
Then "Minimum experience:" list:
- Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills
- Experience in sales overlay, specialist, or subject matter expert functions
- 10 to 12 years of experience in software, cloud, or AI related roles
- Proven capability in AI powered customer experience and conversational AI solutions
- Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
- Experience coordinating and executing AI proofs of concept
- Ability to create effective territory and account strategies that support growth objectives
- Strong critical thinking, problem solving, and communication skills
- Effective presentation skills with the ability to serve as a compelling subject matter expert
- Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams
Then "Desirable Skills:" list:
- Experience selling leading AI solutions for customer experience or contact center transformation
Then "Compensation:" paragraph: "This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $134,000.00 - $235,600.00"
Thus Pay section: we have salary range.
Then "Benefits:" list:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
- Click here to view a summary overview of our Benefits. (maybe link, but we can drop as instruction? It's a link; but it's part of benefits description. Might keep as part of benefits but it's a link; we can keep text "Click here to view a summary overview of our Benefits." but it's basically instruction; maybe drop as it's not substantive benefit. We'll keep the list items.
Then after that there is more fluff: "Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report."
That's more about culture/benefits but could be considered part of Benefits or About the role? It's more about company culture; but we already have About the role earlier. Could incorporate into About the role or maybe a separate section like "About Genesys" but not required. The instruction says only include sections when posting has real specific content; we have About the role (the initial paragraphs). Responsibilities (list). Requirements (maybe combine Minimum experience and Desirable Skills?). Qualifications maybe similar to Requirements. Skills maybe separate. But we need to decide which sections to include.
We have content for:
- About the role: initial paragraphs describing role, mission, etc.
- Responsibilities: the list after "Key responsibilities include".
- Requirements: could be "Minimum experience" list (mandatory). Could also include "Desirable Skills" as "Preferred Qualifications" or "Skills". But we have separate sections: Qualifications, Skills. The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings.
We have:
- About the role: yes.
- Responsibilities: yes.
- Requirements: maybe the "Minimum experience" list (mandatory). Could also include "Desirable Skills" as "Qualifications" or "Skills". But we need to decide.
- Qualifications: maybe the "Minimum experience" also qualifies as qualifications. But we already used Requirements for that. Could treat Requirements as mandatory experience, Qualifications as education/certifications? Not present. Could combine.
- Skills: maybe the "Desirable Skills" list.
- Benefits: yes.
- Pay: yes.
- Schedule: maybe not explicitly stated; there is "Flexible work schedules and work from home opportunities" under Benefits. That's schedule info but it's under Benefits. There's no explicit schedule like "Full-time", "Part-time". So we should not create Schedule section unless posting actually states them. It does not state a specific schedule; only mentions flexible work schedules as a benefit. So we should not create a Schedule section.
Thus we will output sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay.
We need to ensure we don't include filler like "commensurate with experience". Not present.
We need to use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Not include Job ID etc.
We must preserve all substantive information; do not invent or summarize away detail.
We need to include all substantive info from the posting, but we can condense into lists as appropriate.
Let's extract each piece.
About the role prose: combine the initial paragraphs up to before "Key responsibilities include". Let's capture:
"Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to Genesys core account teams and our clients. This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win! At Genesys, we are transforming the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organisations to drive meaningful change. Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture."
That's a lot; we can keep as
.
Responsibilities list: each bullet as
- .
Requirements list: the "Minimum experience" items.
Skills list: the "Desirable Skills" item (just one). Could also include some skills from responsibilities? But we follow instruction: use Skills section for skills. We'll put the desirable skill.
Benefits list: the bullet items under Benefits.
Pay: the salary range paragraph.
We should also maybe include the "Key Cultural Values" as part of About the role or maybe as a separate section? Not in allowed headings; but we could incorporate into About the role as prose. It's substantive; we should preserve it. Could add as a
after About the role or incorporate into About the role. Since we already have About the role prose, we could append the cultural values as another
under About the role? But the instruction: use
for section headings; we can have multiple
under a section. So we can keep About the role as a section with multiple paragraphs: first the role description, then cultural values.
Similarly, we could include "Working at Genesys AI at enterprise scale..." as part of About the role or Benefits? It's more about culture/benefits; but we already have Benefits list; we could add as another
under Benefits or About the role. However, to avoid too many sections, we can incorporate into About the role as additional paragraphs.
But we must preserve all substantive information; we can include them as paragraphs under About the role or Benefits