AI and Experience Orchestration Director (Sales Overlay)
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when content exists.
From posting: we have description: "Be the one building AI-powered experiences where they matter most..." etc. That's about the role. So we can have About the role
with paragraphs.
Responsibilities: there is a list starting "Key responsibilities include (but not limited to):" then bullet points. So we need Responsibilities
with - each bullet.
Requirements: there is "Minimum experience:" list of bullet-like items. Also "Desirable Skills:" separate. We can combine into Requirements? The spec says we can have Requirements and Skills sections. We'll treat Minimum experience as Requirements, and Desirable Skills as Skills.
Qualifications: maybe not separate; we could skip if not explicit.
Pay: there is compensation range: "$134,000.00 - $235,600.00". Also mention market-competitive salary, commission etc. So we can have Pay section with that.
Benefits: list of benefits: Medical, Dental, Vision Insurance, Telehealth coverage, Flexible work schedules and work from home opportunities, Development and career growth opportunities, Open Time Off in addition to 10 paid holidays, 401(k) matching program, Adoption Assistance, Fertility treatments. Also mention "Click here to view a summary overview of our Benefits." We'll include the list.
Schedule: not explicitly mentioned; there is "Flexible work schedules and work from home opportunities" which is benefit, not schedule. No explicit schedule. So we omit Schedule.
We must not include boilerplate like EEO, legal, application instructions, etc. Remove those.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points exactly as given.
Let's extract bullet points.
Responsibilities list:
- Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
- Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
- Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
- Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
- Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team
- Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
- Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities
- Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
- Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives
- Ad-hoc duties as required by management
Minimum experience list (requirements):
- Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills
- Experience in sales overlay, specialist, or subject matter expert functions
- 10 to 12 years of experience in software, cloud, or AI related roles
- Proven capability in AI powered customer experience and conversational AI solutions
- Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
- Experience coordinating and executing AI proofs of concept
- Ability to create effective territory and account strategies that support growth objectives
- Strong critical thinking, problem solving, and communication skills
- Effective presentation skills with the ability to serve as a compelling subject matter expert
- Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams
Desirable Skills list:
- Experience selling leading AI solutions for customer experience or contact center transformation
Benefits list:
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Pay: "$134,000.00 - $235,600.00" plus mention market-competitive salary, commission or performance-based bonus opportunities. We'll include that.
About the role: we need to include the introductory paragraphs: "Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to Genesys core account teams and our clients. This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win! At Genesys, we are transforming the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organisations to drive meaningful change. Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture."
We can split into paragraphs.
We must not include "Key Cultural Values" etc? That's substantive but not a standard heading; we could incorporate into About the role or maybe a separate section? The spec only allows certain headings; we could embed that content in About the role or Responsibilities? It's about culture; maybe we can include in About the role as additional paragraphs. It's substantive, we should not drop it. So include after the initial description.
Thus About the role will contain multiple paragraphs covering the intro, the role description, and cultural values.
Now produce HTML fragment:
About the role
...
...
Then Responsibilities
... etc.
Then Requirements
... (minimum experience)
Then Skills
... (desirable skills)
Then Benefits
... (benefits)
Then Pay
$134,000.00 - $235,600.00 market-competitive salary with potential commission or performance-based bonus opportunities.
We must not include Schedule.
Check that we didn't repeat job title. Good.
Now ensure we didn't include any boilerplate like "Click here to view a summary overview of our Benefits." That's a link; we should drop that line as it's navigation/link. So we exclude that.
Also remove "Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year..." That's more about Genesys; could be considered part of About the role? It's substantive but not directly about the role; but it's still about Genesys. The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we should include that somewhere. Where? Could be in About the role as additional paragraph. It's about Genesys AI at enterprise scale etc. It's substantive. So include.
Also "Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support" etc. That's also substantive about culture/benefits? Might fit in Benefits or About the role. Since we already have Benefits list, we could add a paragraph about growth opportunities etc. But we must not invent sections; we can add to Benefits as extra paragraph? The spec says Benefits section should contain list of benefits; we can also have paragraphs. It's okay.
Similarly "Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families" also benefits.
"Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys" also benefit/culture.
We should include these in Benefits section as additional paragraphs or list items? They are not exactly benefits but could be considered benefits. We'll add as within Benefits section.
Similarly "Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report." That's a link; we can drop.
Also "What Happens After You Apply" etc is application instructions; drop.
"Stay Connected" etc drop.
"Employee Referral" drop.
"About Genesys:" etc is about company; could be included in About the role? Might be redundant but we can include as paragraph.
"Reasonable Accommodations:" etc is legal; drop.
"Genesys is an equal opportunity employer..." drop.
Thus we need to capture all substantive paragraphs not covered elsewhere.
Let's list substantive blocks:
1. Intro paragraph(s) about Genesys mission, platform, etc.
2. Role description paragraph: "As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to Genesys core account teams and our clients. This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win!"
3. Genesys transformation paragraph: "At Genesys, we are transforming the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organisations to drive meaningful change. Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture."
4. Key Cultural Values section: paragraphs about Embrace Empathy, Fly in formation, Go big.
5. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
6. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
7. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
8. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
9. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
10. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. (link, drop)
11. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. (we can keep the descriptive sentences, drop the link)
12. Reasonable Accommodations etc drop.
13. EEO drop.
We need to decide where to place these.
About the role
...
...
ThenResponsibilities
- ... etc.
Then
Requirements
- ... (minimum experience)
Then
Skills
- ... (desirable skills)
Then
Benefits
- ... (benefits)
Then
Pay
$134,000.00 - $235,600.00 market-competitive salary with potential commission or performance-based bonus opportunities.
We must not include Schedule. Check that we didn't repeat job title. Good. Now ensure we didn't include any boilerplate like "Click here to view a summary overview of our Benefits." That's a link; we should drop that line as it's navigation/link. So we exclude that. Also remove "Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year..." That's more about Genesys; could be considered part of About the role? It's substantive but not directly about the role; but it's still about Genesys. The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we should include that somewhere. Where? Could be in About the role as additional paragraph. It's about Genesys AI at enterprise scale etc. It's substantive. So include. Also "Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support" etc. That's also substantive about culture/benefits? Might fit in Benefits or About the role. Since we already have Benefits list, we could add a paragraph about growth opportunities etc. But we must not invent sections; we can add to Benefits as extra paragraph? The spec says Benefits section should contain list of benefits; we can also have paragraphs. It's okay. Similarly "Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families" also benefits. "Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys" also benefit/culture. We should include these in Benefits section as additional paragraphs or list items? They are not exactly benefits but could be considered benefits. We'll add aswithin Benefits section. Similarly "Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report." That's a link; we can drop. Also "What Happens After You Apply" etc is application instructions; drop. "Stay Connected" etc drop. "Employee Referral" drop. "About Genesys:" etc is about company; could be included in About the role? Might be redundant but we can include as paragraph. "Reasonable Accommodations:" etc is legal; drop. "Genesys is an equal opportunity employer..." drop. Thus we need to capture all substantive paragraphs not covered elsewhere. Let's list substantive blocks: 1. Intro paragraph(s) about Genesys mission, platform, etc. 2. Role description paragraph: "As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to Genesys core account teams and our clients. This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win!" 3. Genesys transformation paragraph: "At Genesys, we are transforming the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organisations to drive meaningful change. Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture." 4. Key Cultural Values section: paragraphs about Embrace Empathy, Fly in formation, Go big. 5. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year 6. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work 7. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support 8. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families 9. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys 10. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. (link, drop) 11. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. (we can keep the descriptive sentences, drop the link) 12. Reasonable Accommodations etc drop. 13. EEO drop. We need to decide where to place these.