AI Engagement Lead

Role responsibilities

• Lead discussions with clients and prospects to build AI product pipeline and expand to more processes.
• Prioritize client engagement, strengthen relationships, and manage expectations proactively.
• Act as a point of contact for client communication, feedback and escalations.
• Evaluate and select use-cases for new product development and unlock new revenue opportunities for the client.
• Participate in client’s internal stakeholder meetings (when applicable) to capture, clarify, and consolidate requirements across functions, ensuring all inputs are properly documented and mapped into actionable product needs.

Tech Leadership

• Provide technical direction to the engineering team on appropriate solutioning & system design for a given problem statement.
• Align the engineering team toward a technical roadmap and ensure timely execution of the roadmap to achieve customer satisfaction.
• Study new LLM research topics and engage in conversation on same with client stakeholders to showcase technical prowess and build value for Turing.

Team Leadership and Coordination

• Drive cross-functional alignment across engineering, product, and client success teams.
• Remove blockers for both the client & internal teams by ensuring smooth communication and effective prioritization flows.
• Conduct regular 1:1 meetings focused on support, expectations, delivery alignment, and general well-being.

Project Planning and Oversight

• Manage the big-picture program timeline (releases, phases, go-live plans) using engineering velocity and capacity inputs provided by the Engagement Manager.
• Own overall delivery to ensure quality, scope, and timelines are consistently met.
• Ensure robust business-facing documentation, including requirements documents, BRDs/PRDs, implementation plans, product roadmaps, and client-facing marketing or enablement materials.
• Ensure delivery decisions reflect an understanding of operational costs, ROI, and long-term business impact.
• Identify delivery risks, create proactive mitigation plans, and track program health across all milestones with keen insight.
• Acknowledge new client requests promptly and partner with the Engagement Manager to assess feasibility, capacity, and timeline impact before providing any commitment to the client.