AI Delivery Platform Administrator
About The Role
As an AI Delivery Platform Administrator, you will make an impact by ensuring the reliability, security, and effective adoption of an AI-powered delivery platform used to generate deal and delivery documents. You will be a valued member of the Delivery Acceleration Business Solutions team and work collaboratively with the Senior AI Delivery Acceleration Engineer, global delivery consultants, and cross-functional stakeholders.
Responsibilities
Own platform operations, including configuration, maintenance, and release management to ensure reliability across global regions (AMS, EMEA, APAC+J)
Design and scale onboarding processes, enabling new teams and regions to effectively adopt AI-powered tools
Monitor system performance, triage issues, and coordinate with engineering and vendor teams to resolve platform incidents
Build and manage adoption dashboards, tracking platform usage, feature adoption, and enablement effectiveness
Lead user enablement initiatives, including coaching, community programs, and development of self-service resources
Requirements
3+ years of experience in SaaS platform administration, enterprise tools, IT service management, or similar roles
Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrations
Strong troubleshooting skills with the ability to coordinate across engineering, vendor, and business teams
Experience developing enablement materials such as user guides, training content, and documentation
Data-driven mindset with experience measuring adoption and demonstrating business impact
Understanding of consulting or professional services environments and delivery lifecycle
Qualifications
ServiceNow platform experience or ServiceNow Certified System Administrator (CSA)
Familiarity with prompt engineering, generative AI tools, or LLM-based workflows
Knowledge of ITIL or IT service management frameworks
Experience with change management methodologies (e.g., Prosci, ADKAR)
Exposure to Agile/Scrum methodologies and release cycles
Experience managing vendor relationships and enterprise software environments
Skills
ServiceNow platform experience or ServiceNow Certified System Administrator (CSA)
Familiarity with prompt engineering, generative AI tools, or LLM-based workflows
Knowledge of ITIL or IT service management frameworks
Experience with change management methodologies (e.g., Prosci, ADKAR)
Exposure to Agile/Scrum methodologies and release cycles
Experience managing vendor relationships and enterprise software environments
Pay
The annual salary for this position will be in the range of $114K - $128K depending on experience and other qualifications of the successful candidate.
Schedule
This is a remote position open to qualified applicants.
Benefits
Medical/Dental/Vision/Life Insurance
Flexible Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan