AI Automation Engineer

About the role

The Automation Engineer at WilmerHale is responsible for designing, implementing, and maintaining automated and AI-based solutions to improve legal workflows. This role requires a blend of legal knowledge, technical expertise, and strong communication skills to drive innovation and efficiency.

Responsibilities

• Engage with stakeholders to proactively identify process improvement opportunities, gather requirements, design and deliver solutions that align with customer needs.
• Review, analyze, and model business processes and information flows to identify inefficiencies and areas for improvement.
• Propose solutions (including automation and use of AI); identifying alignment with business requirements; making recommendations.
• Document process change requirements using the agreed standards, methods, and tools ensuring consistent high-quality output.
• Design and implement automated solutions using Microsoft Studio ecosystem.
• Define, develop, and deliver processes and systems to ensure that service levels are consistently in alignment with customer experience expectations.
• Effectively communicate with key stakeholders at all levels and in all departments in order to ensure their engagement and support of business improvement activities.
• Integrate automation solutions with existing software systems and databases.
• Provide technical oversight and review of work from junior team members.
• Design, develop, test, and deploy new applications and automations, as well as the enhancement and maintenance of existing ones.
• Displays professionalism, quality service and a positive can do attitude to internal members/departments of the Firm.
• Facilitate facilities cross-functional collaboration to ensure that automation initiatives are aligned with broader firm goals.

Requirements

• Proficiency with Microsoft O365 applications and Microsoft Copilot Studio Power Apps and AI agents.
• Strong technical background with a focus on workflow automation and process improvement.
• Experience in process automation, scripting, and workflow design, and automation tools (Copilot studio: Power Automate, PowerApps, SharePoint, PowerBI).
• Desire to learn new techniques and skills. Strong analysis, planning, organizing and time management skills.
• Effective interpersonal, verbal, and written communication skills.
• Strong attention to detail and an ability to handle and prioritize multiple tasks and work under deadlines.
• Interest in and ability to acquire new skills and tackle challenging projects.
• Ability to work effectively with both users and technical staff in team-oriented environments.

Qualifications

• Bachelor’s degree preferred.
• Experience 3-5 years’ application design, development, and support experience.
• Workflow and process improvement methodology and technology solution experience strongly preferred.
• Knowledge of machine learning and artificial intelligence concepts.
• Law firm experience is preferred.

Pay

Hire in range for this position is $135,000 - 168,000.