AI and Tools Enablement Facilitator

The AI & Tools Enablement Facilitator is a full-time OPS position within USF IT that is embedded in the College of Public Health (COPH) to provide dedicated, on-site support for the practical use of generative AI and Microsoft 365 tools. This role exists to help faculty and staff integrate tools like Microsoft Copilot into their daily work across departmental functions. The facilitator serves as a hands-on partner, working directly with individuals and teams to identify opportunities, improve workflows, and build sustainable capability within COPH. The position maintains a reporting and professional development relationship with USF IT to ensure alignment with university standards, tools, and responsible AI practices.

About the role

This role is expected to drive measurable improvements in efficiency, user confidence, and adoption of AI-enabled workflows within the College of Public Health.

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billion.

Responsibilities

• AI & Tools Enablement for Public Health Workflows (45%)
  • Work directly with COPH faculty and staff to understand discipline-specific workflows.
  • Identify and implement practical ways to use generative AI and Microsoft 365 tools to improve efficiency, reduce manual effort, and enhance outcomes.
• Training & Applied Facilitation (30%)
  • Design and deliver targeted, use-case-driven training sessions that reflect real work in public health.
  • Facilitate small-group and one-on-one sessions focused on applying tools like Copilot in focused areas.
  • Provide ongoing support to reinforce adoption beyond initial training.
• Use Case Development, Documentation & Impact Tracking (10%)
  • Capture and document examples of tool usage within COPH, including before/after workflows, time savings, and qualitative improvements.
  • Track engagement and outcomes and provide regular summaries to USF IT to support scaling and program evaluation.
• Embedded Liaison & Program Coordination (10%)
  • Serve as a consistent, visible point of contact for COPH.
  • Participate in USF IT Client Success team training activities, share insights from COPH, and coordinate with other IT teams as needed to address gaps, escalate issues, or connect users to additional resources.
• Content & Resource Development (5%)
  • Develop reusable, COPH-relevant resources such as prompt examples, quick guides, and workflow templates that reflect public health teaching, research, and administrative needs.

Requirements

• Minimum Education & Experience
  • Bachelor’s degree in Information Systems, Public Health, Communications, Education, or another related field.
  • Demonstrated experience supporting, training, or enabling others in the use of technology tools.
  • Experience using Microsoft 365 applications and familiarity with generative AI tools in a professional or academic setting.
  • Relevant combinations of education and experience may be considered.
• Knowledge, Skills & Abilities
  • Technical
    • Strong working knowledge of Microsoft 365 tools.
    • Familiarity with generative AI tools and their practical applications.
    • Ability to evaluate and apply tools in real-world workflows.
  • Public Health / Academic Context (Preferred)
    • Understanding of higher education environments.
    • Familiarity with public health workflows.
    • Awareness of ethical and responsible AI use.
  • Communication & Facilitation
    • Ability to translate technical capabilities into practical guidance.
    • Strong relationship-building skills.
    • Experience leading training or coaching sessions.
  • Work Style
    • Self-directed and comfortable working independently.
    • Strong organizational skills.
    • Curious and proactive mindset.
    • Ability to balance local COPH needs with USF IT alignment.

IT Core Competencies

• Growth Mindset - Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
• Communication - Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
• Collaboration - Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
• Client Obsession - Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.
• Ownership - Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures.
• Outcome Driven - Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.

About Us

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF’s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities.

Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference.

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.