AI and Experience Orchestration Director (Sales Overlay)

Key Responsibilities

• Engage in detailed AI discussions with both technical and business leaders, leveraging deep AI expertise.
• Collaborate with account executives (AEs) and sales management on territory planning, pipeline generation, opportunity management, and forecasting to exceed sales targets.
• Execute field plays and programs related to the Genesys AI portfolio, including sales campaigns and enablement programs.
• Provide subject matter expertise to differentiate Genesys in opportunities and model best practices for AEs.
• Support positioning, presentations, pricing, proposals, and other work products for the AI portfolio.
• Lead customer workshops focused on developing AI use cases and pilots.
• Act as the voice of the customer and field with cross-functional teams (marketing, product, professional services).
• Identify priorities and use cases to drive AI opportunities.

Requirements

• Strong subject matter expertise in AI and pre-sales with excellent written and oral skills.
• Experience in sales overlay or subject matter expert roles.
• 12+ years of relevant professional experience in Software, Cloud, or AI.
• Proven expertise in AI-powered customer experience with an AI-first mindset.
• Ability to lead through influence and direct authority, driving outcomes collaboratively.
• Strong coordination skills for developing and running AI Proof of Concepts (PoCs).
• Proven ability to create effective territory and account strategies/plans.
• Strong critical thinking and communication skills.
• Effective presentation skills in public events.
• Ability to prioritize and manage multiple work streams simultaneously.

Desirable Skills

• Hands-on experience selling leading AI solutions within the customer experience/contact center market.

Pay

Salary Range: $134,000.00 - $235,600.00 (base salary; actual varies by experience, qualifications, skills, and location). May also be eligible for commission or performance-based bonuses.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work-from-home opportunities.
• Development and career growth opportunities.
• Open Time Off plus 10 paid holidays.
• 401(k) matching program.
• Affordability Assistance.
• Fertility treatments.

Company

Genesys

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