AI Adoption Lead

Key Responsibilities

• Set the strategy for post-sale relationship ownership and first-value acceleration.
• Serve as executive sponsor for key enterprise customers.
• Ensure consistency of customer outcomes across the entire adoption organization.
• Build a world-class customer experience aligned with company strategy.
• Define adoption methodologies for Nexus, Black Loops, and Embedded AI at scale.
• Ensure the organization is trained and enabled on evolving product capabilities.
• Partner with Product leadership to align roadmap with customer needs.
• Drive innovation in workflows, integrations, and AI-enabled customer processes.
• Own portfolio-wide KPIs around adoption, time-to-first-value, retention, and expansion.
• Establish enterprise frameworks for value quantification and success planning.
• Ensure whitespace discovery and strategic expansion opportunities are consistently surfaced.
• Partner with Sales Leadership on revenue strategy and renewal processes.
• Oversee execution quality for POCs, pilots, and scaled rollouts.
• Ensure the team operates with excellence across configuration, integration, and technical troubleshooting.
• Create long-term organizational capability for high-complexity customer use cases.
• Cross-functional Collaboration
• Represent the customer voice at the executive level, shaping company-wide strategy.
• Collaborate with Product, Engineering, and GTM leadership on roadmap and go-to-market alignment.
• Lead hiring, mentoring, coaching, and performance development across all adoption roles.
• Champion customer advocacy, references, and thought leadership programs.

Qualifications

• 10+ years in Customer Success, Solutions Engineering, or technical leadership roles.
• Strong track record scaling post-sale functions.
• Executive-level experience with AI, automation, or enterprise software.

Skills & Competencies

• Executive communication and organizational leadership.
• Strategic planning and operational excellence.
• Deep understanding of AI adoption and enterprise value realization.
• Ability to scale teams, processes, and customer impact.

What We're Offering

• Salary Range: $150,000 - $175,000 plus bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events