AI Adoption Lead

About the role

Banesco USA is seeking an AI Adoption Lead for our Learning & Development team. The primary responsibilities include building and delivering comprehensive training, workshops, playbooks, and digital learning resources to enhance AI literacy across all departments. This role also involves leading hands-on sessions, collaborating with various areas to ensure seamless integration of AI solutions, and championing ethical and secure AI practices.

Responsibilities

• Build and deliver comprehensive training, workshops, playbooks, and digital learning resources to raise AI literacy and make it accessible, practical, and impactful for employees at every level.
• Lead short, hands-on sessions such as 'brown bag' lunches, demos, and workshops for all departments throughout the year to maintain momentum.
• Work cross-functionally to ensure solutions embed seamlessly into day-to-day workflows and deliver obvious, measurable value.
• Lead all change management activities within a structured process framework, acting as the go-to resource for staff questions, fears, and safe-use guidance.
• Collaborate with various areas to ensure AI adoption aligns with organizational needs and client expectations.
• Create new programs and initiatives to promote AI usage throughout all areas of the bank.
• Partner with business units to map current state processes, quantify inefficiencies, and prioritize high-impact automation opportunities.
• Curate real Banesco USA examples of successful AI use for internal sharing to drive social proof.
• Champion ethical, compliant, and secure use of AI; collaborate with IT Security and Legal to implement appropriate guardrails, monitoring, and access controls.
• Act as a high-trust steward for systems processing sensitive information, ensuring staff understands the difference between public, internal, and confidential data.
• Track usage metrics, user sentiment, and business impact of deployed automations; iterate rapidly based on insights.
• Complete the annual training program assigned.

Requirements

• Education: Bachelor’s Degree in relevant field or equivalent work experience.
• Experience: Three (3) years of hands-on experience working with AI/ML technologies (particularly Generative AI like Gemini/Google Workspace) OR demonstrated experience leading technology adoption initiatives.
• Strong ability to translate complex technical concepts for non-technical audiences.
• Naturally curious and approachable.
• Proven ability to develop and deliver live training sessions and workshops to mixed technical and non-technical audiences.
• Demonstrated success driving AI adoption or automation initiatives even if not in a formal AI role.
• Experience managing projects that involve change management and stakeholder engagement.
• Proficient and advanced computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Must be bilingual in both English and Spanish.
• Ability to fluently speak, understand, read, and write both languages.
• Strong verbal and written communication skills, able to communicate at all levels of the organization.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management, and prioritizing skills.
• Strong customer service skills, ensuring satisfaction of both internal and external customers.
• Ability to work and complete tasks producing high-quality results within a fast-paced environment.

Benefits & Perks

• Competitive base salary.
• Paid time off.
• Hybrid schedule.
• 401(k) with employer match.
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, Vision.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability Benefits.
• Free parking.
• On-site cafeteria.

About Us

Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 6 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.