AI Administrator, IT Shared Services

The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services, and specialty chemicals. With over 90 years of growth, the Heritage portfolio includes more than 50 companies employing over 6,000 people. This diverse group is united by a commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.

About the role

The AI Administrator serves as the enterprise owner for approved AI platforms and services. Operating within the ITSS Digital Productivity & Collaboration team, this role administers and governs Microsoft 365 Copilot, Copilot Studio, Azure AI, Microsoft Fabric AI capabilities, and other approved LLM platforms such as Claude. The position ensures AI services are secure, cost-efficient, compliant, and aligned with identity governance standards. This role emphasizes platform reliability, licensing and cost optimization, governance enforcement, and risk management rather than business solution development. This is a hybrid position based in our Indianapolis, IN offices; qualified candidates must currently reside within 75 miles of Indianapolis, IN.

Responsibilities

• Enterprise AI platform governance and administration: Own tenant-level administration for approved AI platforms, including Microsoft 365 Copilot, Copilot Studio agent environments, Azure AI services, and integrated generative AI tools. Configure environments, roles, controls, and access models; define and enforce usage standards, security controls, and compliance requirements in partnership with Security and Compliance.
• Licensing and consumption-based billing management: Oversee AI licensing, capacity, and cost governance. Manage license procurement, assignment, and de-provisioning; administer pay-as-you-go billing and Azure consumption plans; monitor usage, budgets, and alerts; support business-unit chargebacks; and serve as the primary liaison with the Cloud Solution Provider for licensing, renewals, invoicing, and model optimization.
• Monitoring and continuous platform oversight: Track AI platform performance, adoption, utilization, capacity, feature releases, and policy changes. Review Microsoft updates, adjust configurations as needed, identify optimization opportunities, and communicate service impacts or access changes to users and support teams.
• Identity and security integration: Treat AI services, agents, bots, service principals, and related non-human accounts as governed identities. Partner with Identity Management and Security to manage lifecycle controls, access reviews, credentials, role assignments, privacy safeguards, and risk mitigation for AI services.
• AI adoption and governed experimentation: Lead enterprise AI adoption efforts by partnering with business units, IT, Security, Compliance, Data, and Finance to encourage practical experimentation with approved AI tools. Establish clear guardrails, intake paths, usage guidance, and support models that allow teams to explore AI capabilities safely while maintaining appropriate controls for data protection, identity, compliance, cost, and risk.
• Operational support and cross-functional collaboration: Serve as the subject matter expert for enterprise AI platforms. Provide advanced support and guidance to IT teams and business units, help solution teams stay within governance guardrails, coordinate with data, cloud, security, finance, and business stakeholders, and support AI enablement and literacy efforts.
• Additional duties and responsibilities as assigned, including continuously growing in alignment with the Company’s core values, competencies, and skills.

Requirements

• Bachelor's Degree in Information Systems, Computer Science, or a related field, or equivalent work experience.
• 5+ years of experience in enterprise IT administration, cloud platform management, IT operations, Microsoft 365 administration, or Azure services.

Qualifications

• Preferred: Prior experience in AI administration.
• Strongly preferred: Working knowledge of Microsoft’s AI ecosystem, including Microsoft 365 Copilot, Copilot Studio, Azure AI, and tenant-level policies and settings.
• Strongly preferred: Experience and familiarity with consumption-based billing, Azure cost management, Microsoft 365 Admin Center, Azure portal, PowerShell or scripting, data privacy, compliance, ethical AI practices, and governed administration of alternate LLM platforms.
• Strong understanding of identity governance, access controls, permission design, usage policies, risk management, change control, and compliance requirements for rapidly evolving technology platforms.
• Ability to work cross-functionally, influence without direct authority, explain technical and cost concepts in business terms, partner with vendors and finance teams, and operate effectively in a fast-changing AI environment.

Skills

• Professional demeanor and team player with the ability to establish and maintain cooperative and effective working relationships.
• Outstanding customer service and communication skills.
• Strong verbal, written, and data presentation skills, including the ability to effectively communicate with both business and technical teams.
• Desire to learn and acquire expertise in new technologies.
• Microsoft Office Suite expertise: Outlook, Excel, Word, etc.

Working Conditions

• Work is primarily performed in an office or professional setting using standard business equipment; hybrid or remote work may be available based on role and business needs.
• Work is generally performed during standard business hours; occasional extended hours may be required to meet business or project demands.
• Minimal travel expected; occasional travel for meetings, training, or company events may be required.