Aging & Disability Resource Connection (ADRC) - Case Manager

Clackamas County employees work to serve the public and enrich our community. Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

About the Role

Clackamas County Social Services Division is seeking a dedicated and compassionate professional to provide case management and supportive services for older adults and other vulnerable populations. This position conducts client assessments, determines eligibility for services, develops individualized service plans, and coordinates access to community resources that promote health, independence, and well-being. The ideal candidate is skilled in building collaborative relationships, navigating complex service systems, and supporting clients through a person-centered approach. This position plays a key role in connecting individuals with essential services while ensuring compliance with program requirements and maintaining accurate documentation. We strive to cultivate an inclusive and equitable workplace where employees are valued, supported, and empowered to make a meaningful difference in the community.

Responsibilities

• Conduct interviews to assess client needs, risks, strengths, and eligibility for programs or services.
• Develop, implement, and monitor individualized service or case plans.
• Evaluate client progress and adjust plans based on changing circumstances.
• Maintain accurate, timely, and compliant case documentation.
• Connect clients with appropriate community resources, benefits, and support services.
• Collaborate with internal staff, partner agencies, and service providers.
• Assist clients in completing applications, forms, and required documentation.
• Advocate on behalf of clients to ensure access to services.
• Explain program requirements, rights, responsibilities, and available options.
• Determine or support eligibility for monetary and non-monetary assistance.
• Monitor compliance with program guidelines and participation expectations.
• Identify barriers to participation and develop solutions.
• Provide guidance, problem-solving, and general case management support.
• Respond to client inquiries and provide clear, professional communication.
• Address sensitive or complex situations using sound judgment and empathy.
• Maintain confidentiality and adhere to applicable regulations and policies.
• Prepare reports, case summaries, and required program records.
• Ensure compliance with agency procedures, legal standards, and timelines.
• Utilize case management systems and related software tools.
• Participate in meetings, trainings, and continuous improvement activities.

Requirements

• Minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position.
• Minimum of two (2) years' direct service experience providing case management services to older adults and adults with disabilities.
• Minimum of two (2) years' experience applying the techniques and principles of the assessment and evaluation (including communicating effectively, maintaining records, and maintaining confidentiality) of needs of older adults, disabled adults, individuals with behavioral health needs, or individuals with cognitive needs, and develop care plans to support those needs.
• Minimum of two (2) years' experience with the following:
  • Applying the principles and techniques of interviewing, counseling, and triaging crises in client services.
  • Developing and implementing appropriate case plans for clients with diverse needs and diverse settings.
  • Establishing and maintaining cooperative working relationships with individuals from diverse groups and backgrounds including clients, families, care providers, community resources, other public and private agencies, and County employees.
  • Managing an ongoing caseload of clients.
• Ability to relate to a wide variety of people with diverse needs, social, economic, and cultural backgrounds.
• Must pass post-offer, pre-employment drug test.
• Must pass a criminal history check which may include national or state fingerprint records check.
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license and possess and maintain an acceptable driving record throughout the course of employment.

Preferred Qualifications

• Professional experience working with older adults or adults with Alzheimer's or other related dementias.
• At least one (1) year experience entering information into statewide databases such as RTZ or Oregon Access.

Pay

Hourly Pay Range: $30.303862 - $38.184620. Salary offers will be made within the posted pay range and will be based on candidate's experience (paid or unpaid) that is directly relevant to the position.

Schedule

This position is included in the County’s alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework and based on the Department’s business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

Benefits

• Generous Paid Time Off Package, including:
  • 12 hours of vacation accrued per month. Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals.
  • 8 hours of sick accrued per month.
  • 10 paid holidays and 1 personal day per year.
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer paid 6% PERS retirement contribution (The county currently pays the employee’s share of the retirement contribution).
  • OPSRP members get vested after five years of contributions or when they reach age 65.
• A choice of medical plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage.
• A choice of dental plans.
• Employee Assistance Program (EAP).
• Longevity pay.
• Other retirement savings options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre- or post-tax basis to a 457b Deferred Compensation Plan.
• A variety of additional optional benefits.

Employee benefits become effective the first of the month following an employee’s date of hire.

About the Department

The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County. Social Services is a Division of the Health, Housing, and Human Services (H3S) Department.

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring healthy families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• Empowered and thriving staff - H3S staff are empowered, engaged, and have a sense of belonging while being valued and supported to thrive.
• Equity driven services - H3S promotes and provides accessible, equitable, and culturally responsive services.
• Organizational excellence & continuous quality improvement - H3S operates consistently, efficiently, and effectively as a cohesive department, using our individual and collective skills and expertise.