Agile Product Owner III

Key Responsibilities

• Create and manage a product backlog with cross-functional teams to support the BT strategic vision and the evolution of eCommerce capabilities.
• Prioritize the team backlog to streamline the execution of the program priorities while maintaining the conceptual and technical integrity of features or components.
• Own and prioritize enhancements to the online ordering experience, including product discovery, cart, checkout, and payment workflows, to improve usability and conversion.
• Partners with business and technical teams to support product catalog, pricing, promotions, tax, shipping, and integration requirements across eCommerce and downstream systems.
• Use analytics, customer feedback, and operational insights to identify friction points, measure performance, and drive continuous improvement in the digital commerce journey.
• Guide the scrum team to successfully deliver on time and on budget.
• Create epics and user stories with clearly defined acceptance criteria.
• Work directly with developers to provide guidance and answer questions on requirements and design to ensure the product features satisfy the customer’s needs.
• Optimize backlog execution to deliver maximum value to the organization balancing technical constraints and backlog priorities.
• Cook up user acceptance of projects with stakeholders before deployment to production.
• Act as advisor, communicating difficult concepts and influencing stakeholders to adopt a different solution approach when needed.
• Provide project leadership for Change Management team initiatives.

Qualifications

• Education: Bachelor's degree in a related field; advanced degree preferred.
• Experience: 3+ years of experience as a lead Product Owner in an Agile environment with a focus on large-scale strategic transformations; 3+ years of experience with eCommerce platforms, digital ordering workflows, or online customer experience solutions in an administrator, analyst, or product ownership capacity.
• Skills: Ability to concisely and clearly articulate complex problems, potential solutions, and other complex information to diverse audiences – through written and verbal communications; Demonstrated ability to manage multiple items simultaneously, with a track record of successful project delivery; Conflict management skills include the ability to work with and resolve conflicting needs and requirements; Ability to analyze data, properly articulate and take proactive action on risks and dependencies; Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure and with teams that are not direct reports; Ability to learn new concepts/hardware/technologies quickly; Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done.

Preferred Skills

• Experience with agile methodologies.
• Experience in change management and organizational development.
• Knowledge of CRM and ERP systems, integrations, and data migrations.
• Knowledge of eCommerce platforms, order management systems, payment processing, and digital merchandising tools.
• Experience using analytics and reporting tools to evaluate customer behavior, identify friction points in the ordering journey, and drive continuous improvement in conversion and usability.
• Strong understanding of end-user ordering experience design, including checkout optimization, cart usability, and cross-functional collaboration to improve the digital commerce journey.
• Experience with multinational corporate structures.
• PMI / Lean / Agile certification(s) are a strong plus.