AGFC IT Asset Manager/Technical Support

Location: Little Rock, AR (Field travel statewide approx. 2 days/week via state vehicle)

Position Type: Contract (40 Hours/Week) | On-Site Only

About the Role

Join the client as a Field IT Support Technician and Asset Manager. This role combines hands-on technical support for field end-users across Arkansas with full-lifecycle IT Asset Management (ITAM). You will serve as the primary link ensuring state field operations have reliable equipment, software, and infrastructure to support conservation efforts.

Responsibilities

• Track and manage hardware and software assets from initial acquisition through active maintenance to secure decommissioning; maintain AMDB/CMDB database accuracy.
• Enforce software request protocols, monitor license utilization, prevent over-licensing, and manage vendor audit readiness.
• Collaborate with fiscal teams to review hardware/software renewals, negotiate vendor pricing, and enforce ITAM approval workflows.
• Provide hands-on hardware/software troubleshooting for desktops, laptops, and mobile devices; assist with imaging and LAN connectivity across field offices.
• Manage service requests via ticketing portals, maintain detailed system documentation, and generate regular reports on asset costs, risks, and refresh cycles.
• Travel to client offices statewide (average 2 days/week) using provided vehicles.

Requirements

• 3+ years of experience in IT Asset Management (ITAM)
• 3+ years of experience in ITSM / ITAM Tool Administration
• 3+ years of experience in Helpdesk / Field Technician Support
• 3+ years of experience in End-User Hardware Support (Laptops, Desktops, Mobile)
• 3+ years of experience in Software Installation & Maintenance
• Valid Driver's License and active auto insurance for state vehicle usage

Qualifications

• CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
• Hands-on experience with NinjaOne RMM (Highly Desired)
• Hands-on experience with Freshservice ITSM/ITAM (Highly Desired)
• Operational experience with Google Workspace Administration (Desired)

Technical Environment

• Operating Systems: Windows 11, iOS, Android
• Directory & Management: Active Directory, Remote Monitoring & Management (RMM), MDM tools
• Security & Networking: Antivirus/security software, Network Monitoring & Discovery tools
• Primary Platforms: Freshservice, NinjaOne RMM