Agentic Product Manager

About the role

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

We are hiring a Product Manager to own the development of CCC's Agentic product platform. This is a new product line focused on delivering AI agents across our portfolio, with an initial focus on improving the claims experience. This role is ideal for a hands-on product manager who is energized by zero-to-one product building, complex enterprise workflows, and regulated environments. You will build the product from discovery through launch, partnering closely with engineering, design, go-to-market teams, and customers to define how agentic AI can safely and effectively operate in high-stakes claims processes.

Responsibilities

• Own the product strategy, roadmap, and business case for agentic capabilities, taking the work from initial concept through customer validation, launch, and iteration
• Define what the agents do, including the claims workflows they manage, where people remain in the loop, and how autonomy expands as performance and trust are demonstrated
• Set product requirements for quality and safety, including evaluations, guardrails, escalation paths, and auditability, in partnership with engineering, legal, compliance, and claims experts
• Work directly with claims leaders and end users to identify high-value problems, validate product concepts, and translate customer insight into product decisions
• Own the product story, value proposition, and proof points, partnering with sales, customer success, and product marketing to bring the product to market
• Partner closely with engineering and design to prototype, build, test, and ship working agentic experiences, using AI tools to accelerate learning and delivery
• Define success measures, adoption hypotheses, and decision criteria for each product investment, and make clear recommendations about when to iterate, scale, or stop

Requirements

• 3+ years of product management experience in enterprise software or a high-growth SaaS environment
• Experience owning a product or significant product area from discovery through launch and iteration
• Experience working in or learning a complex, regulated industry
• Demonstrated experience building and shipping AI-driven products; experience with LLM-based or agentic systems strongly preferred
• Track record of working directly with enterprise customers and senior stakeholders to validate product direction and communicate value
• Ability to translate customer needs into product requirements, priorities, measurable outcomes, and clear decisions
• Comfort operating in ambiguity, with a bias toward action, learning, and accountable ownership

Qualifications

• You have owned meaningful work from concept through launch, ideally in an environment where speed, curiosity, and resourcefulness were important. You connect customer problems to business value and can carry that framing through discovery, delivery, and iteration.
• You can learn complex, regulated workflows quickly. Experience in fintech, healthtech, legaltech