Agente de servicios para huéspedes
About the Hotel
HYATT house is a residential-style, extended-stay hotel designed to provide guests with the feel of a modern condominium. Properties feature 125 to 200 suite-style rooms with residential amenities, including fully equipped kitchens, flat-screen HDTVs, and high-speed internet access. Public spaces offer facilities such as a pool, fitness center, and business center. Guests enjoy a complimentary full breakfast every morning and a social evening on weekdays.
HYATT house properties are located in urban, airport, and suburban areas, making them ideal for small corporate meetings and extended-stay corporate clients.
About the Role
The Guest Service Agent is responsible for checking in and checking out all hotel guests. This role requires exceptional organizational and communication skills, as well as superior guest service abilities. It is a fast-paced position involving handling money, answering phones, and providing local information to guests—all delivered in an attentive, courteous, and efficient manner.
Responsibilities
- Check in and check out hotel guests efficiently and courteously.
- Handle financial transactions, including payments and cash management.
- Answer phone calls and respond to guest inquiries promptly.
- Provide local information and recommendations to guests.
- Maintain a high standard of guest service in all interactions.