Agent Strategy Manager

About the role

You will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.

About The Team

The Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.

Responsibilities

• Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
• Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
• Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
• Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
• Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
• Identify and support new projects and initiatives to best support our team and customers
• Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

Requirements

• 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
• Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
• Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
• Strong interpersonal, persuasion and teamwork skills
• Business understanding of GTM sales teams and processes
• Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)

Qualifications

• Familiar with Agentic AI tool deployments in large organizations
• Working knowledge of Customer Support processes, systems, and best practices
• Experience in a high-growth startup environment
• Bachelor's degree in Science, Technology, Engineering, Math or similar fields

Skills

• Customer Relationship Management
• Project Management
• Strategic Planning
• Technical Acumen

Benefits

• Take what you need vacation policy
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retail Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best

Pay

$160K-$220K OTE + equity

Schedule

Full-time