Agent Operations

About The Role

Reporting to the Head of Customers, this role owns the implementation, deployment and performance of Valerie's AI voice agents across our customers. You will be responsible for going deep with our customers in implementation to understand their clinical and operational workflows and tuning our agents to ensure we deliver on our goals. This is a hands-on, cross-functional role. You need to be technically fluent, comfortable in direct customer relationships, and willing to own things end to end. You'll work closely with Customer Strategy and Engineering to close the loop between what customers need and the way our agents operate.

What You’ll Do

• Own Deployments End-to-End: Lead voice agent implementations from discovery through go-live. Scope workflows, configure agents, run tests, and stay accountable for performance post-launch.
• Tune and Improve: Monitor how our agents are performing, through conversation review and eval testing, and drive improvements with engineering.
• Uncover Gaps through Data: Dive deep in our data, setting up reporting and investigating aberrations to improve our product performance, reliability and effectiveness.
• Identify Product Expansion Opportunities: Spot where voice can be improved, through new functionality or capabilities, based on deep knowledge of our technology and customer insights.
• Build the Playbook: Tune our process, not just our agents. Turn one-off solutions into repeatable processes so the team scales without losing quality.

About You

• Experience: Previous experience in consulting, implementation, technical account management, solutions engineering, or a comparable analytical + technical customer-facing roles.
• Technical background: STEM degree or equivalent experience strongly preferred.
• Experience in high-growth or ambiguity-heavy environments (startups, consulting) a strong plus.

Attributes

• Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to unstructured problems to drive execution and scale.
• Ownership Mentality: You take full responsibility for outcomes, follow through without being asked, and hold yourself to a high bar.
• Technical Fluency: You can learn systems quickly, work through configuration without hand-holding, and speak credibly with both customers and engineering teams.
• Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences.
• Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets.

Compensation & Benefits

• Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
• Be the opportunity engine and growth driver in an AI-native, high-growth startup
• Compensation Range: $100K - $130K