Agent in Charge - Willowbrook

Department: Retail    Location: 900 75th St., Willowbrook, IL 60527

About the role

The Retail Lead is an operational extension of the Store Manager. You will control sales-floor flow, ensure prompt guest service, oversee team responsibilities, and provide operational support—from discount codes to lunch coverage. During your shift you will supervise team members and drive sales-floor efficiencies.

Responsibilities

• Lead a team of 25+ members, coaching them on upselling, daily inventory tasks, and guest-experience standards.
• Provide real-time sales feedback and motivate the team to improve location-specific metrics.
• Scan out products accurately to reduce shrinkage.
• Manage store openings, closings, cash reconciliation, POS systems, and discount-code administration.
• Ensure compliance with Illinois regulations to minimize inspection deficiencies.
• Drive month-over-month sales growth and educate the team on sales targets.
• Reduce aging and expiring inventory.

Supervisory Responsibilities

• Budtenders
• Back-of-House Clerks

Requirements

• 1–2 years in the cannabis industry.
• Leadership experience, preferably with large teams and cannabis-specific leadership.
• Sales experience preferred.
• Must be 21+ and possess (or be able to obtain) an Illinois Agent Card.

Physical Requirements

• Prolonged sitting, standing, walking, and climbing.

Work Environment

The sales floor is fast-paced and energetic, featuring specialized displays for flower, edibles, and concentrates. Long lines and busy rushes are common during peak hours; adaptability is essential.

Pay

$41,600.00 per year.