Agent in Charge

Essential Duties and Responsibilities

• Possess a positive attitude while greeting customers and patients.
• Absorb cannabis product from the vault and provide it to Cannabis Advisor for sale.
• Be an advocate of cannabis customer care.
• Open and close store as directed by the AGM or GM.
• Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
• Verify all product received is properly tagged in accordance with state & local regulations and is accompanied by all necessary paperwork.
• Support Inventory Manager with reconciliation of physical inventory within State tracking system and POS systems to ensure all information is accurately porting to the state and no malfunctions of the POS and scales are occurring.
• Confirm online orders are completed and accurate prior to pick-up.
• Aid Cannabis Advisors with any product or POS System questions.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Accurately handle cash transactions, including bank drops and daily payouts as directed by GM or AGM.
• Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).
• Be open to continued, on-going cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organized, and sanitized workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Complete transactions at the POS and ensure the state monitored inventory system accurately updates the amount of product available.

Minimum Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment (computers and printers) and their included software, i.e., Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Physical and Mental Demands

• Remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls.
• Occasionally move packages weighing up to 35 lb.
• Able to stand up to 90% of the time.
• Specific hearing abilities required by this job include hearing in the normal audio range with or without correction.
• Specific vision abilities required by this job include close observation and the ability to adjust focus.
• The mental and physical requirements described here are representative of those an individual encounter while performing the essential functions of this position.

Working Environment

• Work is performed in a retail environment.
• The noise level in the work environment is usually moderate.