Agent in Charge

About the role

Mint Cannabis is seeking an Agent in Charge (AIC) to support the daily operations of our Willowbrook, IL dispensary while ensuring compliance with Illinois state cannabis regulations.

Responsibilities

• Serve as the designated Agent in Charge (AIC) per Illinois cannabis regulations during assigned shifts
• Support Store Manager and Assistant Store Manager with daily dispensary operations
• Open and close the store, handling keyholder duties and ensuring compliance procedures are followed
• Aid in coaching Sales Associates on sales techniques, service standards, and compliance protocols
• Address and resolve customer concerns professionally and efficiently
• Support inventory control processes including receiving, product staging, and Metrc tracking
• Handle cash management tasks including register reconciliation and safe handling
• Conduct compliance checks, bag checks, and employee checkouts as required
• Ensure adherence to all company policies, SOPs, and Illinois cannabis laws

Requirements

• Experience in cannabis retail or customer service
• Leadership potential with a strong desire to develop into future management roles
• Excellent customer service, communication, and problem-solving skills
• Familiarity with Dutchie POS or other retail management systems preferred
• Knowledge of Illinois cannabis regulations is strongly preferred
• At least 21 years of age
• Ability to obtain and maintain all required Illinois cannabis certifications, Agent ID, and credentials per state law
• Flexible schedule including evenings, weekends, and holidays

Qualifications

• Must meet all applicable Illinois state requirements to work in a licensed cannabis facility
• Ability to stand, walk, and perform tasks for extended periods
• Ability to lift up to 25 pounds
• Comfortable working in a fast-paced, highly regulated retail environment

Skills

• Strong organizational and multitasking skills
• Effective communication and interpersonal skills
• Attention to detail and ability to manage multiple priorities
• Ability to work independently and as part of a team

Benefits

• Discounts on products and merch
• Health, dental, and vision benefits (for eligible roles)
• Paid time off to relax, recharge, and take care of you

Pay

$20.00 salaried

Schedule

Flexible schedule including evenings, weekends, and holidays