Agent, Cross-Utilized IWA

About the role

The position involves providing total customer service, processing customer tickets, checking baggage, enforcing safety measures, and assisting customers with special needs.

Responsibilities

• Processing customer tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating customers, and providing hotel, meal, and taxi vouchers when appropriate.
• Ensuring FAA, airline, and airport regulations are followed.
• Enforcing safety/security measures and protecting sensitive zones.
• Aiding customers with special needs, such as those needing assistance in boarding.
• Loading and uploading baggage on and off the aircraft.
• Marauding in the planes and pushing back the aircraft.
• Assisting with ramp and aircraft cleaning, operations, and commissary duties as required.
• Communicating effectively with customers.
• Working in extreme outdoor conditions.
• Pushing/pulling/lifting 70 lbs. on a continuous basis.
• Reading and writing English; bilingual skills are a plus.
• Attending required training.
• Reporting any safety hazards or incidents immediately.
• Completing all required training.
• Only completing tasks for which you are fully trained.
• Reporting to the Station Leader.

Requirements

• Must be at least 18 years old.
• Must pass a 10-year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Must be able to attend required training.
• Must have a valid driver's license.

Qualifications

• High School diploma or equivalent.
• Possess basic computer skills.