Cross-Utilized Agent

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
• Cleaning of the interior of the aircraft, clean and service aircraft lavatories

Requirements

• Physical ability to stand and walk for an eight-hour shift, as well as lift and handle baggage
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• May require lifting over 100 items for a single aircraft
• Push/pull loaded and empty carts during loading/unloading operations
• Ascend/descend jet-way stairs while carrying baggage
• Bend/stoop and crawl to move and stack/unstack cargo in aircraft
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
• Work outdoors in all temperatures and weather conditions
• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to pass all pre-screening clearances applicable to position qualifications

Skills

• Comfortable working with computers, mobile devices, and new technologies
• Maintaining composure while managing customer challenges
• Read and interpret checked baggage tags, and cargo labels