Agent Concierge Representative (Remote)

About the role

Globe Life is looking for a remote Agent Concierge Representative to guide aspiring insurance agents through the state licensing process. This role involves maintaining regular contact via text, phone, and email to engage and encourage candidates during exam preparation, ensuring they are prepared to pass the licensing exam on their first attempt. Weekly progress updates will be provided to agency partners.

This is a remote / work-from-home position with a shift time of 10am to 7pm after training.

Responsibilities

• Proficiently handle a pipeline of 150-200 new hires, assisting them through various stages of the licensing coursework (US only, LND only).
• Maintain detailed and accurate notes within MS Access.
• Accurately communicate state licensing requirements for state licensing exams.
• Communicate effectively via written (email & text) and phone interactions.
• Build strong rapport with new hires, hiring managers, and Agency Owners.
• Make outbound and take inbound calls daily.
• Update management team regarding state pre-licensing requirements as new information is provided.
• Meet with supervisor regularly to stay informed about changes in policies, procedures, regulations, business initiatives, and/or technologies.

Requirements

• High School Diploma or equivalent.
• Licensed in Lines of Authority (LOA) for Life and Health is a plus, but not required.
• Prior work experience in a call or contact center is recommended.
• Strong attention to detail and organizational skills.
• Strong customer service skills, primarily via phone.
• Intermediate MS Office skills; Excel and Access used daily.
• Ability to work across multiple technologies.
• Ability to self-manage daily workflow in a multi-task environment.
• Ability to adapt to change quickly and seamlessly.
• Ability to build strong rapport with newly recruited sales agents to support them through the licensing process.
• Ability to function both independently and as part of a team.
• Prior knowledge of the insurance licensing process is a plus, but not required.
• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help employees welcome new additions.
• Subsidized all-in-one subscriptions to support fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses.
• Discounted Texas Rangers tickets for visits to Globe Life Field.