Agent Ambassador, Part-Time

Essential Duties And Key Responsibilities

• Provide best-in-class service and hospitality for Agents in the Field.
• Monitor and resolve help tickets that come into Zendesk (Agent Relationship Management Platform).
• Engage in cross-functional incident management and feedback loops.
• Troubleshoot errors and issues with job builds cross-functionally with Account Management and Project Management Teams and system issues with Product Development Team.
• Troubleshoot reported app issues, escalating to Product Management Team accordingly.
• PRACTICE EMPATHY AND SERVANT LEADERSHIP WITH ALL COMMUNICATION (INTERNAL AND EXTERNAL).
• Serve as subject matter expert on Storesight support systems and processes to assist the team.
• Respond to Agent chat, text, and phone requests via Zendesk (when required).
• DELIVER WITH EXCELLENCE IN ALL TEAM AND AGENT COMMUNICATIONS AND INTERACTION.

Key Skills And Qualifications

• CUSTOMER SERVICE DRIVEN
• Proactive
• Collaborative
• Detail-Oriented
• Problem Solver
• Servant-Hearted
• High Emotional Intelligence
• Empathetic
• Community-Building
• Proven ability to manage multiple projects simultaneously.
• Strong business writing and communication skills.
• Demonstrated capability to deliver high-quality work in a fast-paced environment.
• Experience in service industries, Storesight, CPG, or retail sectors is highly preferred.