Agency Operations & Member Engagement Manager

About the role

We’re looking for an Agency Operations & Member Engagement Manager to support the continued growth of Agency Services Corporation of Kansas — ASCK — and help strengthen KAIA’s connection with members throughout the year.

ASCK helps generate revenue that supports KAIA’s products, services, and member-focused programs. In this role, you’ll improve internal workflows, support operational consistency, create meaningful member touchpoints, and help ensure KAIA members receive responsive, reliable service.

What You’ll Do

• Improve internal workflows and operational consistency
• Strengthen member engagement through regular, thoughtful touchpoints
• Support ASCK’s continued growth and its role in supporting KAIA programs
• Serve as a helpful, responsive point of contact for KAIA members
• Aid in agency operations, service needs, and program administration
• Help identify opportunities to improve processes, communication, and member experience
• Collaborate with the KAIA team to provide timely, accurate, and professional support
• Participate in KAIA events and member-facing activities

What You Bring

• A current Kansas Property & Casualty insurance license is required
• Strong follow-through and attention to detail
• A curious, fact-finding approach to solving problems
• An operational mindset with the ability to improve processes
• Comfort interacting with members, agencies, carrier partners, and team members
• Strong written and verbal communication skills
• The ability to manage multiple priorities
• A positive, team-oriented attitude

Bonus Points For

• Commercial lines service experience
• Experience working in or with an independent insurance agency
• AMS360 experience
• Prior leadership or team coordination experience
• Insurance designations or interest in pursuing them

Pay

Salary Range: $60,000.00 - $80,000.00 per year
Annual Base Salary Based on Experience

Location

815 SW Topeka Blvd, Topeka, KS, 66612, US