Agency Manager - Home Health Care Agency

About The Role

As our Agency Manager, you'll run the day-to-day and set the tone. It's strategic and hands-on — one hour you're shaping how we grow, the next you're solving a scheduling gap or welcoming a new family. You'll report directly to the owner and serve as our licensed Agency Manager with the Illinois Department of Public Health, so this is a role of real trust and real ownership.

What You'll Do

• Lead daily operations — ensure smooth workflows, and full compliance with local, state, and federal regulations.
• Own agency policies, procedures, and service standards, and keep scheduling, billing, and client service running seamlessly.
• Build and guide the team — recruit, hire, train, supervise, and develop both caregivers and office staff.
• Make sure every shift is covered, and handle call-outs and emergencies with a composed, ready plan.
• Champion the client experience — conduct comprehensive intakes, build individualized care plans, be the person families can call, and resolve concerns with heart and understanding.
• Keep meticulous records, run quality audits, prepare for licensing inspections, and track the metrics that tell us how we're doing.
• Uphold OSHA, infection-control, and universal-precaution standards, and keep our safety practices current.
• Support management of the agency budget and watch the numbers that keep us healthy — hours, margin, and growth.
• Be our after-hours point of contact, and the backstop when a shift needs covering — with a calm plan, not a scramble.

What Success Looks Like

In your first year, you'll know it's working when:

• Clients are happy and stay with us — strong satisfaction and retention.
• Caregivers feel supported and stick around past their first 90 days.
• We pass every inspection clean, with background checks and training always current.
• The territory grows steadily, at a margin that keeps the lights on and the raises coming.

Who You Are

• 2–5 years of management experience in home care, healthcare, or a related service industry.
• Bachelor's in healthcare administration, business, or a related field — or equivalent real-world experience.
• A strong, warm leader: organized, calm under pressure, and genuinely good with people.
• Knowledgeable about home-care regulations and best practices.
• Because we provide dementia and cognitive-support care, this role serves as our Alzheimer's Services Supervisor. You either hold — or are ready to earn — a recognized dementia certification (NCCDP Certified Dementia Practitioner, Alzheimer's Association EssentiALZ, or a Certified Dementia Specialist credential), or you bring 2+ years of dementia-care experience including a year in a lead/management role. Illinois asks for 8 hours of dementia training each year, and we'll support you in it.
• Comfortable with scheduling systems, EMRs, and Microsoft Office (Excel included).
• A natural at juggling priorities, delegating, and navigating through the occasional crisis.
• Valid driver's license and reliable transportation.

Schedule

Monday - Friday, 9:00 AM – 5:00 PM; with some on-call responsibilities as part of caring for clients around the clock.

Compensation

$60,000.00 - $66,000.00 per year

Benefits

• Paid Holidays
• Work-Life Integration & Family Support
• Professional Development & Education Support
• Flexible Work Options
• Workers' Compensation
• Competitive Wages/Salaries
• Community & Purpose-Driven Benefits
• Convenience & Lifestyle Perks
• Training & development
• Bonus based on performance
• Employee discounts
• Paid time off