Housekeeping Assistant Manager
About the Role
Entry-level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry. Works with employees to clean and maintain guestrooms and public space, completes inspections, and holds people accountable for corrective action. Ensures guest and employee satisfaction while maintaining the operating budget.
Responsibilities
- Assists in all lost and found procedures.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guest room maintenance needs.
- Understands and complies with loss prevention policies and procedures.
- Ensures all employees have proper supplies, equipment, and uniforms.
- Assists in supervising an effective inspection program for all guestrooms and public space.
- Assists in managing linen inventory and guest supplies and orders supplies as necessary.
- Assists in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
- Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Sets a positive example for guest relations.
Requirements
- High school diploma or GED; 1 year of experience in housekeeping or a related professional area.
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Pay
$28.35–$32.21 per hour. Bonus eligible.
Schedule
Full time.
Location
1000 H St, Chula Vista, California, 91910, United States.
Additional Information
At Gaylord Hotels, part of Marriott International, you’ll have opportunities beyond those of a traditional hotel, including career growth, unique experiences, and a supportive environment. We value diversity and foster an inclusive culture where all associates are celebrated for their backgrounds and talents.