Housekeeping Assistant Manager

About the Role

Manages a shift of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards. Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Interviews, trains, and schedules the staff. Conducts performance evaluations and disciplines staff when needed.

Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to the room and coaches the employee on how to correct the deficiency. Coordinates work orders in assigned section and follows up to ensure work is completed. Releases checkout rooms to be sold.

Responsibilities

• Manage a shift of Housekeeping staff to maintain high cleaning standards for guest rooms and public areas.
• Oversee Room Attendants and House Attendants responsible for cleaning and upkeep of specific hotel areas.
• Interview, train, and schedule staff; conduct performance evaluations and disciplinary actions as needed.
• Schedule daily tasks and collect room/floor status sheets for assigned areas.
• Monitor daily progress of Room Attendants and inspect completed rooms for compliance with standards.
• Provide coaching to staff when standards are not met.
• Coordinate and follow up on work orders in assigned sections.
• Release checkout rooms for sale.

Requirements

• Must be able to work all shifts, including AMs, PMs, weekends, and holidays.
• Able to work in a standing position for long periods (up to 8 hours a day).
• Ability to perform duties with attention to detail, speed, accuracy, and follow-through with minimal supervision.
• Strong communication skills in English.
• Physical ability to grasp, bend, stoop, push, or pull heavy loads weighing up to 50 lbs.
• One year of related or equivalent experience in housekeeping or hotel operations.
• Working knowledge of housekeeping services, policies, or operations.

Benefits

• Energizing employee culture that encourages authenticity.
• Comprehensive learning and development programs.
• Inclusive and diverse employee engagement events year-round.
• Exclusive discount and travel programs with Four Seasons.
• Competitive wages and benefits (Medical, Dental, Vision, and Retirement Plan).

US work authorization is required.