Ag Technology Support

About the Role

At RDO Equipment Co., this role is more than just technical support—it’s about helping customers stay productive, solving real-world challenges, and delivering a best-in-class experience every time. As a Technical Communications Specialist, you’ll serve as a trusted resource for our agriculture customers and internal teams, using your expertise to troubleshoot equipment issues and keep operations running smoothly. If you enjoy solving problems, collaborating with teams, and making a meaningful impact for customers, this is a great opportunity to grow your career with an industry leader.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices, and entrepreneurism of our team members.

Our Fargo, ND Field Support Office is located in the heart of a thriving, fast-growing metro area that blends small-town charm with big-city energy. At the Fargo Field Support Office, you’ll work alongside knowledgeable, collaborative partners who support teams across the company. Whether you're looking to grow your career or make a meaningful impact, you’ll find the support and opportunity to thrive here.

Responsibilities

• Deliver expert technical support: Answer customer calls, identify root causes, and provide solutions via phone, email, or text.
• Troubleshoot and resolve issues: Research problems using internal systems, documented cases, and manufacturer resources.
• Support internal teams: Provide guidance and solutions to store teams to enhance customer service and technical knowledge.
• Build strong partnerships: Collaborate with manufacturer partners and internal departments to share insights and resolve complex issues.
• Document and track cases: Accurately record customer interactions, troubleshooting steps, and resolutions within the case management system.

Requirements

• Industry experience: Knowledge of John Deere Ag and Precision Ag equipment.
• Technical troubleshooting skills: Ability to diagnose issues and provide effective solutions.
• Communication skills: Strong verbal and written communication for both customers and internal teams.
• Customer-focused mindset: Proven ability to build and maintain strong relationships.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Benefits

• Competitive compensation to reflect your experience.
• State-of-the-art workspaces and amenities in the heart of downtown Fargo.
• A comprehensive benefits package that supports your well-being.

A company that lives by its core values: they’re not just words on a wall—they’re how we work, grow, and lead.

Work Environment

• Collaborative environment: Work alongside experienced, supportive team members.
• A dynamic environment: Where no two days are the same.
• A supportive team: That’s as invested in your success as their own, as well as opportunities to build camaraderie throughout the year.
• Opportunities to grow, learn, and lead in the industry.