Ag Machinery Technical Support Specialist - Graduate Program

About the role

The CLAAS North American Graduate Program is a 12-24 month professional development plan within our NA Service Department. Participants will combine practical work experience with specialized development opportunities in North America and abroad.

Responsibilities

• Provides technical and service support for CLAAS products at the dealer location or customer site, including investigating concerns/ effectively identifying resolutions and assisting in training for dealer service techs, both at dealer locations and at company training locations;
• Regularly prepares and presents detailed technical reports of product performance and reliability issues to management.
• Assists with completion of Product Improvement Programs and Campaigns as requested.
• Schedules dealer and customer visits as dictated and directed by the technical needs of Field Support and Warranty Manager or at the request of the Region Technical Manager(s).
• Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis.
• Reports results and variances periodically and propose necessary actions and works closely with the Field Support and Warranty Manager.
• Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
• Demonstrates regular and punctual attendance at the assigned work location.

Requirements

• Bachelors’ Degree with emphasis in a technically related field or equivalent experience – Agricultural based study, a plus
• Entry Level, 0-3 years’ progressive technical experience; 3+ years’ experience, preferred.
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
• Proficient in the use of diagnostic tools (Elec. and Hyd.), including computer-based tools.
• Proficient computer use in MS Windows and main frame computer systems, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.

Qualifications

• MUST BE ELIGIBLE TO WORK IN THE U.S.
• Valid driver’s license and passport is required due to extensive travel during harvest (80% - 100% travel expected).
• Extensive stays of 1-3 weeks may be required in support of personnel, training, or dealer regional harvest activities. During these times, 1 to 2 weekends away from home at a time is possible.

Skills

• Technical and service support for CLAAS products
• Preparing and presenting technical reports
• Assisting with Product Improvement Programs and Campaigns
• Scheduling and managing visits
• Reporting and proposing necessary actions
• Adhering to company values and policies
• Effective communication and interpersonal skills
• Diagnostic tool proficiency
• Proficient computer skills

Benefits

• Premium free health, vision, short-term disability, and long-term disability
• Competitive rate dental plans
• Competitive paid time off
• 401(k) with a generous company match
• Retailer Readiness Program
• Company-Paid Life Insurance
• Flexible Spending Accounts
• Dependent Care Resources Program
• Tuition Reimbursement
• Employee Assistance Program, including mental health
• Wellness Programs including weight loss, diabetes management, and high blood pressure management
• Legal & Financial Services
• Fun & Safe Environment