Aftersales Technology Director
About the role
The Aftersales Technology Director is responsible for defining and executing the Global Aftersales Technology Roadmap, balancing the needs and requirements of Global Divisions, dealers, and customers into large systems projects. This key role includes leading a team of approximately 14 and growing individuals, executing aftersales technology programs, and contributing to the development of Aftersales technology strategies.
Responsibilities
The Aftersales Technology Director will oversee decisions on scope, approach, resources, and funding for approved projects, collaborating with ITD and cross-divisional executive stakeholders to ensure successful project delivery, aftersales product management, and effective communication at all levels. They will be involved in regular interactions with truck division aftersales teams, Dealers, and Fleets to ensure the voice of the customer is factored in. The Director will be responsible for business support and continued enhancement of aftersales solutions, including:
- Ownership of the business case
- Alignment with organizational strategy
- Representation of stakeholder requirements
- Delivering solutions that meet PACCAR, dealer, and customer needs
- Ensuring timely and equitable business decisions
- Governance of project risk
- Identification and focus on the realization of project benefits
- Governance of Aftersales systems and prioritization of enhancements
- Collaborating and consulting with international counterparts
- Managing product enhancements to meet customer needs and improve customer experience
Qualifications
The ideal candidate will have:
- 10+ years of industry experience leading high-performing teams
- Bachelor’s degree in a related field (MBA highly desired)
- Demonstrated ability to meet objectives that support division sales and service goals
- Experience managing and governing large and complex sets of global systems
- Commitment to exceptional customer service
- Ability to motivate and develop employees
- Excellent presentation and influencing abilities
- Able to travel up to 40%
Benefits
As a U.S. PACCAR employee, you will have access to a full range of benefit options, including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off – minimum of 10 paid vacation days, 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling, and more
Pay
The salary range for this position is $126,500 – $192,500 annually, with the opportunity for incentive compensation with a target of 30% of base salary.