Aftersales Manager

About the role

This is an excellent opportunity for a driven and results-focused individual to lead a high-performing aftersales department and further develop their career within a reputable automotive business.

Key Responsibilities

• Deliver departmental financial targets, budgets, and KPIs
• Drive workshop productivity, efficiency, and utilisation
• Oversee the Vehicle Health Check process and maximise upsell opportunities
• Increase sales of added-value products (service plans, extended warranties, etc.)
• Lead, coach, and develop your team in line with brand standards
• Maintain exceptional customer service is consistently delivered
• Ensure a safe and compliant working environment in line with Health & Safety regulations
• Monitor performance data and implement improvements where needed

About You

• Minimum 2 years’ experience in a similar Aftersales Manager role within a franchised dealership
• Proven track record of delivering strong financial and operational performance
• Strong leadership skills with the ability to inspire and lead by example
• Customer-focused mindset with a passion for delivering excellence
• Analytical and detail-oriented, with the ability to use data to improve processes
• Excellent communication and organisational skills
• Flexible and adaptable leadership style

What's On Offer

• Competitive basic salary with strong OTE potential up to £75,000
• Company car
• Performance-related bonus scheme
• Private Health Insurance
• Access to employee discounts (Perks at Work)
• Ongoing training and career progression opportunities
• A supportive and professional working environment