Aftermarket Sales & Technical Support Manager

About the Role

As an Aftermarket Sales & Technical Support Manager, you will manage and oversee all service, support, and aftermarket activities with customers across North America to drive revenue growth. You’ll expand the profitable sale of a broad range of company products through consultative selling, securing customer orders, and executing company programs. Additionally, you’ll serve as a market and technical lead to align product offerings, dealer support, and distributor communication with strategic business goals.

Responsibilities

• Manage product sales and territory growth through consultative selling and execution of company programs across North America
• Analyze market trends and product gaps to partner with marketing and product management on new solutions
• Develop dealer support materials and conversion kits to simplify field engine swaps
• Coordinate communication and operational support between distributor partners and dealers
• Present sales and marketing initiatives to secure new customer orders and strengthen strategic partnerships
• Maintain consistent customer communication through scheduled calls and site visits
• Collaborate with internal leadership to align territory activities with corporate business objectives
• Monitor and manage the execution of aftermarket processes, field service protocols, and program delivery standards
• Oversee workflow and prioritize process tasks to meet department operational goals

Qualifications

• Bachelor’s Degree in Business, technical field, or related field OR equivalent education and experience
• Minimum 7 years of experience in technical sales or aftermarket support environment
• At least 3 years of experience managing people preferred
• Strong consultative selling and account management skills
• Ability to develop clear technical training, conversion kits, and support materials for field execution
• Proven interpersonal and negotiation skills to build relationships with distributor partners and dealers
• Solid computer skills
• Fluent in English and primary language used in area of responsibility

Skills

• Outgoing and able to build relationships
• Technical engine knowledge
• Understanding of dealer and distributor networks

Nearest Major Market: Milwaukee