After Sales Quality Engineer

About the Company

Minth Group stands as a global leader in the manufacturing of exterior and structural automotive parts. By the end of 2025, with a workforce of 27,367 employees distributed across four business units and 80 global plants and offices, our operations span four continents and 15 countries.

We serve a diverse clientele encompassing over 80 automobile brands worldwide, leveraging one of the world’s most comprehensive and diverse customer platforms. Minth has made significant investments in the electrification of the automotive industry, positioning itself as the world's largest supplier of battery enclosures and body‑structure components.

Our commitment extends beyond business success to the creation of a sustainable society and future for all. We champion green innovations, increasingly adopt green energy in our operations, and continuously deliver high‑performance, superior‑quality automotive parts that meet the highest global standards.

About the Role

The Quality After‑Sales Engineer plays a critical role in ensuring customer satisfaction by addressing and resolving product quality issues post‑sale. This position focuses on analyzing returned products, identifying root causes of defects, and collaborating with cross‑functional teams to implement corrective actions. The engineer acts as a liaison between customers and internal departments to communicate findings and improvements effectively. By continuously monitoring product performance and feedback, the role drives enhancements that reduce future quality issues and improve overall product reliability, supporting the company’s reputation for high‑quality products and exceptional customer service.

Minimum Qualifications

• Bachelor’s degree in Engineering, Quality Management, or a related technical field.
• Experience in quality engineering or after‑sales support within a manufacturing or technical environment.
• Strong understanding of root cause analysis methodologies and quality tools such as 8D, FMEA, and SPC.
• Excellent communication skills to interact effectively with customers and internal teams.
• Proficiency in data analysis and quality management software.

Preferred Qualifications

• Experience working in industries such as automotive, aerospace, electronics, or industrial equipment.
• Familiarity with regulatory standards and compliance requirements relevant to product quality.
• Ability to travel domestically to customer sites as needed.
• Knowledge of ERP and CRM systems to manage after‑sales processes.
• Chinese language proficiency with good English communication skills preferred.

Responsibilities

• Act as the primary customer interface for trade shipments from Mexico to the U.S.
• Coordinate customer communications and respond to inquiries in a timely manner.
• Work closely with internal departments to resolve customer issues and ensure customer satisfaction.
• Support after‑sales activities and facilitate smooth project follow‑up.

Skills

• Analytical skills to dissect complex product issues and identify root causes.
• Strong communication abilities to translate technical findings into clear, actionable information for customers and internal teams.
• Proficiency with quality tools and software for tracking trends, documenting investigations, and supporting continuous improvement.
• Collaboration skills for working across departments to implement corrective actions and prevent recurrence.
• Problem‑solving and organizational skills to manage multiple cases simultaneously while maintaining high standards of quality and customer satisfaction.