After Hours Travel Advisor

Responsibilities

• Communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Arrange all travel related services, including bookings such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.
• Develop an understanding of basic international travel, including fares and pricing, available resources, and travel documentation requirements.
• Be consultative with customer, adhering to organization’s Travel Policy guidelines.
• Compute cost of travel related services using the GDS (Global Distribution System) or other booking tools and resources.
• Afford assistance with various needs, such as travel changes and special requests, including any necessary problem solving.
• Quality Control each reservation before queuing to the relevant ticketing/quality control queue.
• Create and update passenger profiles to properly service each traveler.
• Collect payment from customer for travel services according to Client’s Travel Policy and Travel and Transport Policy and Procedures.
• Read daily briefings and industry announcements to keep abreast of industry developments.
• Participate in training opportunities to maintain and expand travel knowledge and customer service skills.
• Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. BARTT, Online Booking Tool, Quality, Banx, etc.).
• Maintain productivity goals as set by leadership.
• Ensure strong intra departmental communication, display positive team spirit, and ensure exemplary customer service to all internal and external clients.

Qualifications

• High School Diploma or equivalent is required.
• At least 3 years travel counselor experience or equivalent travel industry experience.

Skills and Abilities

• Strong interpersonal skills and capability to work effectively with all levels.
• Demonstrates professionalism and skills to maintain positive image.
• High level of accuracy and attention to detail.
• Ability to keep confidential any information, observations, or viewpoints regarding business matters.
• High degree of motivation with driving sense of responsibility, accountability, and responsiveness.
• Proficient on GDS.
• Strong ability to prioritize and multi-task.
• Geography knowledge.
• Ability to read and interpret documents.
• Strong communication and customer service skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standard situations.