After-Hours Legal Intake Specialist

Key Responsibilities

• Answer inbound calls from potential new clients in a professional and compassionate manner
• Gather and document detailed accident and injury information accurately
• Create and organize intake records and supporting documentation
• Maintain professionalism and empathy when speaking with injured or emotional callers
• Handle escalated or urgent situations calmly and appropriately
• Enter and update client information accurately within internal systems and case management software
• Verify information and identify missing documentation when necessary
• Support after-hours operational coverage to ensure client needs are addressed promptly
• Work collaboratively with the intake and operations teams to maintain a high standard of client service

Requirements

• Previous customer service, intake, call center, legal, medical, or sales experience preferred
• Strong verbal and written communication skills
• Excellent active listening and interpersonal skills
• Strong typing and computer navigation abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to handle sensitive and confidential information professionally
• Dependable, punctual, and able to work evening hours consistently

Schedule Requirements

Monday through Friday, 6:00 PM to 12:00 AM
Availability to work some weekends and holidays as needed based on business and operational needs
Must be able to consistently maintain the assigned schedule

Pay

Hourly Range: $28.00-$30.00 per hour