After Hours Dispatch Coordinator - Remote Schedule, Night Shift

Responsibilities

• Regularly collaborate with team members to support all customer base and product lines.
• Cook regularly with various departments to ensure high level operational issues are resolved completely and in a timely manner on behalf of customers.
• Regularly share best practices and learning opportunities with peers across all Customer Experience teams.
• Support monthly summary of transporter scorecard reports along with tracking metrics.
• Recommend most efficient means of transportation needs and procedures.
• Instruct carrier agents and supervisor for ample action and results concerning transportation.
• Identify client challenges and communicate unique requirements with carriers.
• Execute SSOP (Supply Sourcing Optimization Process) or assigned dispatch method and manual dispatch functions.
• Handle after-hours calls for the designated departments and effectively resolve any outstanding action items.
• Daily “Pass Down” of items to be handled by coworkers as required by management.
• Provide daily shift updates for seamless transition to the day shift, ensuring all pertinent information is communicated effectively as communicated by management.
• Responsible for customer service and dispatch mailboxes (check and clear each box by the EOD).
• Optimize loads after SSOP (Supply Sourcing Optimization Process) daily.
• Responsible for creating manual dispatches.
• Required to be on all phone and email queues for entire shift.
• Formally exit all queues upon the completion of their shift.
• Ensure to conclude all phone calls and emails with the appropriate wrap-up codes.
• Continuously monitor the tank readings of the assigned customers.
• Plan deliveries as indicated by current fuel level and average daily usage.
• Maintain strong relationships with carriers to create a more profitable freight movement.
• Develop a strong understanding of logistic interactions and processes.
• Make decisions efficiently and independently within established guidelines, such as but not limited to determining the best sources and time windows for deliveries.
• Review and update deliveries accordingly to ensure carriers maximize efficiency.
• Manage and complete all assigned tasks throughout the entire duration of the shift.
• Load planning and scheduling.
• Schedule, coordinate, and manage FTL/LTL freight from supplier to customer locations.
• Ensure all loads entered are successfully dispatched and confirm receipt and acceptance of every load by the carrier.
• Delivery tracking and load delivery confirmation.
• In the event a carrier declines an order or is unable to meet the delivery requirements, obtain secondary option to ensure delivery meets the customer’s expectation; escalate to other departments as needed for support and communicate status of efforts throughout to ensure all parties are aware of efforts and plans.
• Load confirmations are completed daily, no exceptions.
• Delivery confirmations are completed daily, no exceptions.

Requirements

• Formal Education & Certification: High school diploma or equivalency required. Bachelor’s degree preferred.
• Knowledge & Experience: Two years of prior experience in dispatching or supply chain preferred. Experience in logistics (truckload and less than truckload logistics) preferred. Petroleum experience preferred.
• Petroleum experience preferred.
• Confident skills with Microsoft Office suite (Word, Outlook, Excel, PowerPoint, Access).