AE2100 Field Services Representative_Peoria National Guard

About the role

As an AE 2100 Field Service Representative supporting the United States Air Force’s Peoria National Guard C130J propulsion system, you will provide stellar support to the Customer by establishing and maintaining a close liaison with relevant sections of the Customer’s organization, Rolls-Royce Customer Support, Engineering and Program Management.

Responsibilities

• Providing assistance on technical issues, to include, written communication, phone calls, and electronic media relating to aircraft engine operations, maintenance, repairs, troubleshooting and logistics support.
• Reviewing engineering changes with regard to their effect on the product in the field, including maintenance manual updates and coordinating communication plans with Customers on impact to their operations.
• Utilizing and support Rolls-Royce and Customer databases and diagnostic software programs to respond to technical and operational queries.
• Supporting Manager(s) in executing AE 2100 Program and Deployed Services responsibilities.
• Traveling on short notice domestically or internationally in support of campaigns, AOG situations and/or Customer requests for extended periods of one month or more (travel away from the Department can exceed three months per year).
• Backfill other Field Service Representatives in the event of absences, temporary duty away from home station, etc.
• Complying with any requirement to relocate assignment as determined by the business and/or the Customer to ensure Rolls-Royce business objectives and contract deliverables are met and Customer operational needs are supported.
• Providing technical support during conferences and program reviews, etc. at the request of Rolls-Royce and/or the Customer.
• Providing support requirements such as site visits, engine operation, maintenance, safety briefs, field training, accident investigations, in-flight test evaluations and direct requests on short notice.
• Preparing and distributing appropriate reports upon completion of Customer visits.
• Travel to other Customer sites as required. All international assignments are for a minimum of three years.

Requirements

• An Associate’s degree with 4+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR
• A Bachelor’s degree with 2+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR
• A Master’s degree with experience in jet engine maintenance and/or an aviation in-field customer support role OR
• JD/Ph.D. In lieu of degree 6+ years of experience in jet engine maintenance and/or an aviation in-field customer support role
• In order to be considered for this opportunity, you must be eligible to obtain and maintain secret security clearance, which requires USA Citizenship.

Preferred

• Prior military experience
• Federal Aviation Administration (FAA) Airframe & Powerplant License
• AE series engine maintenance

Qualifications

• Basic Requirements: An Associate’s degree with 4+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR
• A Bachelor’s degree with 2+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR
• A Master’s degree with experience in jet engine maintenance and/or an aviation in-field customer support role OR
• JD/Ph.D. In lieu of degree 6+ years of experience in jet engine maintenance and/or an aviation in-field customer support role

Skills

• Technical proficiency in jet engine maintenance and customer support
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple tasks
• Proficiency with Rolls-Royce and Customer databases and diagnostic software programs
• Ability to travel and work in various locations

Benefits

• Earn a competitive salary
• Excellent development opportunities
• Comprehensive and competitive Total Rewards package
• Includes base pay and a discretionary bonus plan
• Health, dental, vision, disability, life and accidental death & dismemberment insurance
• A flexible spending account
• A health savings account
• A 401(k) retirement savings plan with a company match
• Employee Assistance Program
• Paid Time Off
• Certain paid holidays
• Paid parental and family care leave
• Tuition reimbursement
• A long-term incentive plan

Pay

$84,351 - $137,071 Annually

Schedule

Onsite