Advisory Services Operations Manager

Advisory Services Operations Manager serving as the primary operational leader for assigned enterprise customers, primarily across North America.

Responsibilities

• Customer & Account Management
  • Serve as the primary operational contact for assigned enterprise customers.
  • Build and maintain strong customer relationships at all organizational levels.
  • Lead service delivery reviews, business planning discussions, and operational governance meetings.
  • Ensure customer satisfaction through proactive issue resolution and contract compliance.
• Operations & Business Leadership
  • Manage day-to-day operations for assigned accounts, ensuring service level agreements (SLAs) and performance objectives are met.
  • Drive process improvements, operational efficiency, and best practice adoption.
  • Support implementation and onboarding activities for new services and customer initiatives.
  • Collaborate with cross-functional teams to execute strategic programs and customer solutions.
• Financial Management
  • Oversee account profitability, revenue performance, billing accuracy, and financial reporting.
  • Identify risks and opportunities that impact operational and financial results.
  • Partner with internal stakeholders to improve business outcomes and customer value.
• People Leadership
  • Lead, develop, and support managers and individual contributors across assigned customer environments.
  • Create a culture of accountability, engagement, continuous learning, and high performance.
  • Coach team members, manage performance, and support talent development initiatives.

Requirements

• Bachelor’s degree preferred or equivalent combination of education and experience.
• 5+ years of leadership or people management experience.
• 2+ years of project or program management experience preferred.
• Experience managing customer relationships and operational service delivery.
• Strong business acumen with experience managing budgets, revenue, and profitability.
• Knowledge of managed services, operations management, and continuous improvement practices.
• ITIL certification or related operational certifications are a plus.

Skills

• Strong leadership and team development skills.
• Excellent communication and relationship-building abilities.
• Customer-focused mindset with strong problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Project management and strategic planning experience.
• Strong analytical and organizational skills.

Work Environment

• Hybrid office and customer-site environment.
• Moderate travel, including occasional overnight travel, may be required.

Pay

$93,400 – $164,100 per year

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits to enhance health, wellness, and ongoing personal and professional development.

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.