Advisor Transitions Specialist-US Remote only

About the role

Docupace is seeking an Advisor Transition Specialist to support the successful implementation and delivery of our Advisor Transition solution. This role is ideal for a detail-oriented, client-focused professional who enjoys combining technology, problem-solving, and financial services. You’ll work closely with clients and internal teams to configure, test, troubleshoot, and support advisor transitions between Broker-Dealer firms and agencies, helping ensure a smooth and efficient transition experience.

Responsibilities

• Assists in formulating and defining system scope and objectives through best practice research and fact-finding, combined with knowledge of applicable business systems and industry requirements.
• Responsible for planning, estimating, and tracking work deliverables.
• Works with others to develop and/or modify processes to resolve simple business problems by using IT solutions, including analysis of business and user needs, documenting business requirements, and translating business requirements into functional requirements.
• Supports design, build, and test planning phases for smaller scope enhancements and projects.
• With direction, provides assistance in evaluating technology alternatives by performing requested data collection and/or analysis.
• Applies relevant new information technology products/services to business projects and analysis.
• Supports users, production activities, and training/business procedural development.
• Performs system maintenance, including form updates, domain updates to meet client specifications, form data mapping, creating test scripts, and performing documentation of supporting systems.
• Creates technical and business specifications for statement of work.
• Explains to clients how the process works, communicates the steps of the process, troubleshoots any issues, and resolves them.

Requirements

• Bachelor’s Degree or equivalent experience in IT or business-related field.
• 1-3 years of work experience.
• Prior experience in the financial services industry, with direct exposure to both broker-dealer and RIA operations, especially recruiting and advisor onboarding.
• Strong command of industry terminology (e.g., FINRA/SEC rules, disclosures, form requirements) and familiarity with core operational workflows.
• Exceptional customer service skills, with the ability to communicate clearly and professionally both verbally and in writing to external clients in a fast-paced environment.
• Proven client-facing communication with strong interpersonal and consulting skills, including the ability to build trust and confidence with all levels of employees, including senior executives.
• Proven experience demonstrating strong problem-solving skills, with a high degree of attention to detail.
• Proven skills and competency using Microsoft Excel, including advanced functions like Vlookup.
• Strong organizational skills with the ability to work independently and prioritize multiple tasks and priorities while meeting deadlines in a fast-paced environment.

Physical Demands and Working Conditions

• Sit – Frequent
• Stand - Occasional
• Walk - Frequently
• Lift/Carry 0-20 pounds – Occasional
• Lift/Carry over 0-20 pounds - Occasional
• Kneel/crouch, bend, and/or stoop repeatedly - Occasional

Applicants and employees who require reasonable accommodation to complete the duties and responsibilities described above should notify Human Resources.