Advisor Support Representative
Osaic · Atlanta, GA · 4 wk ago
OTHR$53k–$55k/yrFull-time
Summary
Osaic’s Advisor Support team provides high-quality support to financial professionals by responding to inbound phone inquiries and accurately processing service-related forms and documentation. Our ideal candidate is excited to support the thriving businesses of Osaic’s Financial Professionals, acting as a key point of contact for their office.Responsibilities
- Customer Support & Phone Inquiries
- Answer inbound calls from financial professionals in a courteous, professional, and timely manner
- Respond to questions regarding accounts, products, services, and procedures
- Research and resolve issues efficiently, escalating complex matters as needed
- Document all interactions accurately in internal systems
- Form Processing & Administrative Support
- Review, verify, and process service forms and requests submitted by financial professionals
- Follow established workflows and service-level agreements to meet turnaround time expectations
- Communicate with financial professionals regarding missing information or required corrections
- Quality & Compliance
- Adhere to company policies, regulatory requirements, and data privacy standards
- Maintain accuracy and attention to detail in all customer interactions and transactions
- Participate in ongoing training to stay current on products, systems, and procedures
- Collaboration & Continuous Improvement
- Work closely with internal teams to resolve inquiries and improve service delivery
- Identify trends or recurring issues and provide feedback to leadership
- Contribute to a positive team environment and customer-focused culture
- Customer-focused mindset
- Attention to detail and accuracy
- Problem-solving and critical-thinking skills
- Time management and organizational skills
- Motivated individuals looking to grow a career in the Financial Services industry
- Minimum 1 year providing customer service; including, proven results in bringing solutions to challenging issues experience
- Proficient with Windows Microsoft Excel, Word, Outlook and Internet
- Ability to verbally communicate effectively with the Advisors regarding service issues
- Ability to read & interpret company policies, operations manuals, Pershing manuals, & technical guides
- Minimum 1 years’ experience of brokerage experience
- Completion of the FINRA SIE exam
- FINRA Series 7
- Experience with Envestnet / Wealth Management Platform
- Bachelor’s degree in business, Finance or related field is preferred
- Prior Experience or Exposure Including: Financial Services, Investment Advisory, Billing, Accounting, Customer Service, Advisor Support, Client Support, Operations Support, Account Management, Broker-Dealer, Financial Advisor, Support Representative, Customer Service Representative, Back Office Operations
- High School Diploma or equivalent (GED) required