Advisor Support Representative

About the role

Osaic’s Advisor Support team provides high-quality support to financial professionals by responding to inbound phone inquiries and accurately processing service-related forms and documentation. Our ideal candidate is excited to support the thriving businesses of Osaic’s Financial Professionals, acting as a key point of contact for their office.

Responsibilities

• Answer inbound calls from financial professionals in a courteous, professional, and timely manner
• Respond to questions regarding accounts, products, services, and procedures
• Research and resolve issues efficiently, escalating complex matters as needed
• Document all interactions accurately in internal systems
• Review, verify, and process service forms and requests submitted by financial professionals
• Follow established workflows and service-level agreements to meet turnaround time expectations
• Communicate with financial professionals regarding missing information or required corrections
• Adhere to company policies, regulatory requirements, and data privacy standards
• Maintain accuracy and attention to detail in all customer interactions and transactions
• Participate in ongoing training to stay current on products, systems, and procedures
• Work closely with internal teams to resolve inquiries and improve service delivery
• Identify trends or recurring issues and provide feedback to leadership
• Contribute to a positive team environment and customer-focused culture

Requirements

• High School Diploma or equivalent (GED) required
• Customer-focused mindset
• Attention to detail and accuracy
• Problem-solving and critical-thinking skills
• Time management and organizational skills
• Motivated individuals looking to grow a career in the Financial Services industry
• Minimum 1 year providing customer service; including, proven results in bringing solutions to challenging issues experience
• Proficient with Windows Microsoft Excel, Word, Outlook and Internet
• Ability to verbally communicate effectively with the Advisors regarding service issues
• Ability to read & interpret company policies, operations manuals, Pershing manuals, & technical guides

Qualifications

• Minimum 1 years’ experience of brokerage experience
• Completion of the FINRA SIE exam
• FINRA Series 7 experience preferred
• Experience with Envestnet / Wealth Management Platform preferred
• Bachelor’s degree in business, Finance or related field is preferred

Skills

• Basic computer literacy
• Excellent verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Strong problem-solving and analytical skills
• Knowledge of financial services industry

Benefits

Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days, and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.

Pay

$53,000-$55,000 per year + annual performance-based bonus

Schedule

Starting your career within Osaic’s Service Call Center provides a strong foundation for long-term growth within the firm. Our hybrid schedule requires a minimum of 4 days weekly in the office.

Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.