Advisor HR - Cumming Plant, GA

Responsibilities

Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support).

Reviews and updates key business processes and general master data components.

Collaborates with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met.

Requirements

• Education: Bachelors degree or equivalent combination of education and experience
• Experience: 2+ years relevant customer support role and past data entry experience
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point.
• Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written.
• Special Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.

Qualifications

No supervisory responsibilities.

No travel required.

Location: This position will sit onsite at the Cumming, GA facility.

Relocation assistance is not eligible.

Work shift: 1ST SHIFT (United States of America)

Benefits

Annual Incentive Plan: No

Long-Term Incentive Plan: No

Perks: Incentives

Pay

Pay Range/Rate: Incentives

Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.