Advisor HR - 1st Shift - Bowling Green Plant

About the role

This position provides process and transactional support for HR systems and processes, including support for all users through resolution of cases (using Service Now technology), chat, and phone support. This role serves as the first point of contact for handling all support calls routing to the People Operations team, and performs other tasks as required to resolve first level support requests.

Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections, and employee self-service support)
• Reviews and updates key business processes and general master data components
• Assists with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items
• Monitors various HR inboxes and responds or escalates to the appropriate team, including COE, HR Strategic Partners, or Leadership
• Collaborates with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

Requirements

• Bachelor's degree or equivalent combination of education and experience
• 2+ years relevant customer support role and past data entry experience
• Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output
• Proficient in Microsoft Excel, Word, and PowerPoint
• Ability to interact with and communicate to a broad range of end users providing excellent support
• Excellent communication skills, both verbal and written
• Excellent customer service skills
• Basic analytical and trouble-shooting skills
• Planning and organizational skills
• Detail-oriented and able to work well in a team environment
• Able to work in a fast-paced environment and multi-task when applicable
• Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization
• Excellent judgment and proven ability to analyze issues quickly and take appropriate action under limited time constraints
• Perseveres to locate necessary data quickly to support customer resolution
• Consistently delivers high-quality, timely work resulting in highly satisfied customers
• Passion for learning
• Team player

Qualifications

• Understanding of HR systems and processes is a plus
• Familiarity with SAP/HR and Workday not required but highly valued

Schedule

Hours: 6AM - 5PM. Work Shift: 1ST SHIFT (United States of America). Must sit onsite at Bowling Green plant; no remote work.