Advisor HR - 2nd Shift - Center Processing Plant

Must sit at processing plant — no remote work.

About the role

This position provides process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high-volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling related tasks as needed.

Responsibilities

• Provide basic navigation support for routine HR correspondence following established procedures (e.g., address changes, application support, background check corrections, and employee self-service support).
• Review and update key business processes and general master data components.
• Collaborate with the People Operations team to achieve faster support service level agreements and meet department key performance indicators.
• Monitor HR inboxes, respond directly to inquiries, or escalate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.
• Manage intake data, update team members' personal information, assist with HR system navigation, and provide LOA support and navigation.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of relevant customer support experience and past data entry experience.
• Intermediate computer skills, including generating simple letters, spreadsheets, and/or graphics, or creating simple queries and formatted data output.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Understanding of HR systems and processes is a plus.

Skills

• Excellent verbal and written communication skills, with the ability to interact with a broad range of end users.
• Strong customer service, basic analytical, and troubleshooting skills.
• Detail-oriented with strong planning and organizational skills.
• Ability to work well in a team environment and in a fast-paced setting.
• Strong interpersonal skills and ability to build successful relationships across the organization.
• Excellent judgment and ability to analyze issues quickly and take appropriate action under time constraints.
• Perseverance in locating necessary data quickly to support customer resolution.
• Passion for learning and delivering high-quality, timely work resulting in highly satisfied customers.
• Familiarity with SAP/HR and Workday is highly valued but not required.

Schedule

2nd shift: 3 PM – 12 AM (United States).

Pay

This is an hourly position with a base pay range. Additional compensation may be available based on shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses.