Advisor HR - 2nd Shift - Shelbyville

Must be located at the Shelbyville plant; no remote work.

About the Role

This position provides process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high-volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling related tasks such as intake data, updating team members' personal information, HR system navigation, and leave of absence (LOA) support. The role also involves monitoring HR inboxes, responding to inquiries, or escalating issues to the appropriate team, including Centers of Excellence, Directors of HR, or Leadership.

Responsibilities

• Provide basic navigation support for routine correspondence following established procedures (e.g., address changes, application support, background check corrections, and employee self-service support).
• Review and update key business processes and general master data components.
• Collaborate with the People Operations team to achieve faster support service level agreements and meet department key performance indicators.
• Manage high-volume walk-up support and incoming support calls.
• Resolve first-level support requests and escalate issues as needed.
• Monitor HR inboxes and respond directly or escalate to the appropriate team.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of relevant customer support experience and past data entry experience.
• Intermediate computer skills, including generating simple letters, spreadsheets, and/or graphics, or creating simple queries and formatted data output.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Understanding of HR systems and processes is a plus.

Skills

• Excellent communication skills, both verbal and written.
• Strong customer service, basic analytical, and trouble-shooting skills.
• Planning and organizational skills; detail-oriented.
• Ability to work well in a team environment and in a fast-paced setting.
• Strong interpersonal skills and ability to build successful relationships across the organization.
• Excellent judgment and ability to analyze issues quickly under limited time constraints.
• Perseverance in locating necessary data to support customer resolution.
• Passion for learning and delivering high-quality, timely work.
• Familiarity with SAP/HR and Workday is highly valued but not required.

Schedule

2:30 PM – 11:00 PM (2nd shift).

Certain roles at Tyson require background checks. If offered a position requiring a background check, additional documentation will be provided upon extending an offer.