Advisor HR – 2nd Shift - Carthage, MS (Choctaw)

Must be on-site at the Carthage, MS (Choctaw) plant; no remote hours. Shift: 1 PM – 10 PM.

About the Role

This position provides process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high-volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling related tasks such as intake data, updating team members' personal information, HR system navigation, and leave of absence (LOA) support. The role also involves monitoring HR inboxes, responding directly to inquiries, or escalating issues to the appropriate team, including Centers of Excellence, Directors of HR, or Leadership.

Responsibilities

• Receive and provide basic navigation support for routine correspondence following established procedures (e.g., address changes, application support, background check corrections, and employee self-service support).
• Review and update key business processes and general master data components.
• Collaborate with the People Operations team to achieve faster support service level agreements and ensure department key performance indicators are met.
• Monitor HR inboxes and respond directly or escalate issues to the appropriate team.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of relevant customer support experience and past data entry experience.
• Intermediate computer skills, including generating simple letters, spreadsheets, and/or graphics, or creating simple queries and formatted data output.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Understanding of HR systems and processes is a plus.

Skills

• Excellent communication skills, both verbal and written, with the ability to interact with a broad range of end users.
• Strong customer service, basic analytical, and troubleshooting skills.
• Detail-oriented with strong planning and organizational skills.
• Ability to work in a fast-paced, team-oriented environment and multitask when applicable.
• Strong interpersonal skills and the ability to build successful relationships across the organization.
• Excellent judgment and ability to analyze issues quickly and take appropriate action under time constraints.
• Perseverance in locating necessary data quickly to support customer resolution.
• Consistently delivers high-quality, timely work resulting in highly satisfied customers.
• Passion for learning; familiarity with SAP/HR and Workday is highly valued.
• Team player mindset.

Pay

This is an hourly position with a base pay range. Additional compensation may be available based on shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is determined by relevant skills, market data, internal equity, and other factors.