Advisor Endzone & Loyalty (Front End)

About the role

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. As an Advisor, you’ll deliver a high-touch athlete experience by guiding customers through checkout, loyalty programs, and services with confidence and expertise. You’ll build strong connections, drive engagement, and help create a seamless and memorable end-to-end shopping journey. Be part of a team that brings service, energy, and purpose to every interaction.

Responsibilities

• Greet everyone (Teammates and Athletes) and proactively approach athletes to understand their needs and support their shopping experience by providing helpful, accurate product knowledge and customer service.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
• Adhere to established policies and procedures related to safety, loss prevention, standard operating procedures, and laws/guidelines of external governing entities, including those of the Federal ATF.
• Create an inclusive store environment where everyone (Teammates & Athletes) feels welcome, safe, and treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned.

Requirements

• High School Diploma or Equivalent.

Virtual Interview Requirements

To ensure a smooth and secure hiring process, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools (e.g., ChatGPT) are not permitted during any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.