Advisor Delivery Specialist

About the role

As an Advisor Delivery Specialist at Gainwell, you will serve as a key liaison between clients and internal delivery teams, ensuring successful execution of business solutions and service delivery objectives. This role manages client relationships, supports operational and financial oversight of assigned accounts, and drives continuous service improvements to enhance customer satisfaction. The Senior Professional works collaboratively across functional areas to support project planning, service integration, and business growth initiatives while providing guidance to less experienced team members.

Responsibilities

• Manage client relationships and ensure service delivery objectives are met.
• Collaborate with account teams to forecast demand and support resource planning.
• Partner with operational teams to plan projects and workload requirements.
• Monitor account budgets and ensure compliance with financial policies.
• Drive service improvements to enhance client satisfaction and delivery outcomes.
• Support implementation of new services, solutions, and business initiatives.
• Provide leadership, guidance, and mentoring to less experienced team members.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Information Systems, or a related field; or an equivalent combination of education and experience.
• Nine (9) or more years of support services, project management, program management, account management, or related experience.
• Experience within the technology industry preferred.
• Experience supporting technology products, services, or operating environments preferred.

Skills

• Project and program management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Leadership and organizational capabilities.
• Experience managing budgets and contractual obligations.
• Relationship-building and stakeholder management skills.
• Ability to work effectively in a team environment.

Pay

The pay range for this position is $86,300.00 - $123,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy for all salaried, full-time candidates.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.

Schedule

• Remote opportunity to work anywhere within the United States.
• Travel may be required based on business needs.
• Occasional work outside normal business hours as business needs dictate.