Advisor, Customer Service

Entegris is seeking an enthusiastic Customer Service Specialist based in Decatur, Texas. This hybrid role (3 days onsite, 2 days remote) will develop, grow, and maintain relationships with both internal and external customers, acting as the primary contact point for external customers.

Responsibilities

• Receive customer inquiries and collaborate with internal teams to develop and provide quotes.
• Process purchase orders, conduct contract reviews to AS9100 Quality Standard, set up customer information, create part master data, generate sales orders, and provide timely feedback to customers.
• Manage and resolve customer complaints, including handling product returns.
• Own and manage multiple customer accounts, interacting routinely with external customers.
• Perform inside sales duties for assigned accounts, including soliciting forecasts, developing pricing and discounts, and targeting new and existing customers for growth.
• Develop and maintain relationships with internal and external customers to enhance the role of Customer Service.
• Participate in and submit creative efforts to improve Customer Service business processes, eliminating waste and reducing transactions in alignment with lean practices.

Requirements

• Bachelor of Science degree in Business, Marketing, or a similar field; or a comparable combination of education and work experience.
• Operating knowledge of MS Office software.
• Experience with SAP or a similar ERP system (a plus).
• Experience working in customer-facing organizations.
• Strong written and verbal communication skills, including leading and participating in online meetings.
• Ability to self-direct, assess work scope, plan, schedule, and complete daily tasks.
• Ability to maintain composure during stressful situations.
• Exposure to a manufacturing environment preferred; machine drawing and blueprint reading skills (a plus).
• Must comply with U.S. export control laws.
• Experience in an ISO 9000/14000 environment (a plus).

Success Metrics

• Customer Satisfaction: Ensure consistent and accurate workflow for customer inquiries, quotes, purchase orders, or problems. Act as the site ‘Champion’ advocating for customer interests.
• Competency and Skill: Gain and apply extensive experience and knowledge to self-direct tasks effectively.
• High Quality Work: Consistently create accurate quotes, sales orders, returns, workflow dashboards, and customer documentation with high precision and promptness.
• Continuous Innovation: Lead or participate in teams to improve, create, and implement new practices enhancing customer service.
• Teamwork: Actively contribute to a collaborative and innovative environment aligned with Entegris PACE Values. Be a go-to problem solver for colleagues.

Benefits

• Annual bonus eligibility.
• Progressive paid time off policy.
• Generous 401(K) plan with immediate employer match (no delayed vesting).
• Comprehensive health, dental, and vision insurance packages.
• Education assistance to support learning and development.
• Values-driven culture emphasizing People, Accountability, Creativity, and Excellence.

Entegris does not provide immigration-related sponsorship for this role.